Customer Reviews for Bills Service
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bills Service
Horrible customer service coming out of Minot, ND where we originally reserved the trailer. They gave away our reservation then required us to drive 236 miles round-trip, at our expense, to go get a different trailer. Why have your customers make reservations if you do not honor them? Especially, in a town where Uhaul has a monopoly and there are literally no other options for trailers. Kaitlyn at the Fargo office was less than helpful and extremely rude considering it was Uhauls screw up. We were offered an upgrade to a moving truck at our expense (approximately $500 more for our trip plus the cost of gas). How kind! I will never use Uhaul again and I will discourage all of my family, friends and affiliates to avoid this company like the plague. I have also posted my experience on every public forum I can find so other people do not make the awful decision to do business with such a horrible company. Way to make an already extremely stressful situation terrible!