Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Move it to another location less trashy and with friendly, caring staff. Also get trailer painted or restickered; looks horrible! And hitch screw down crushed on one side; I used pliers to tighten onto ball myself!! Ridiculous!
David Betancourt
Rating:
5.0
Customer did not leave a comment.
MARK ECHEVARRIA
Rating:
5.0
Customer did not leave a comment.
Albert Moreno
Rating:
5.0
Customer did not leave a comment.
Carlos Perez
Rating:
5.0
Customer did not leave a comment.
Alexey Pecora
Rating:
5.0
Picking up the trailer was easy and convenient. I plan on using this service often.
David Garcia
Rating:
5.0
Customer did not leave a comment.
Eliana Vanegas
Rating:
5.0
By far this is the best U-haul location that I ever deal with. A+++++
Sergio Siriani
Rating:
1.0
At the time I picked up the unit, I was told that the owner was not in and I had to connect the unit myself, this is an extremely heavy unit, and in the process, the unit fell on my thumb busting it, and while trying to get it into the hitch a person that I thought worked for the dealer, started hitting the unit with a hammer after almost 15 minutes the owner shows up and assisted in getting the unit connected. I loaded the trailer with my furniture got on the road was stopped by a highway patrol cause the trailer had on-and-off lights, found that the light connecting cable looked broken and had been taped together, so I called U-Haul they sent a technician to fix the lights (wonderful friendly guy) was told to unload the trailer cause it might have to be exchanged, the technician replaced the wiring and fixed the trailer lights, so I had to reload the trailer, all with a busted finger. Was supposed to leave Miami at 3:00 pm finally was back on the road at 9:00 pm TERRIBLE EXPERIENCED!
mario Gamez
Rating:
5.0
Excellent service. Much better than the other place we rented at 2 weeks ago here in Miami (the other place tried to charge us for 3 days at the time of renting, even when we rented for only 2 days, the lady was rude, and she showed up late, twice, to open the place). Moral: choose your location wisely!
David Walter
Rating:
5.0
Customer did not leave a comment.
WILSON NOGUERA
Rating:
3.0
the app is really bad takes about 2 minutes to download which is more than any other app I have seen, and takes forever to do the online return I think it took me like 20 minutes just waiting on the app to load
Carlos BLANCO
Rating:
5.0
Great customer service and the equipment is well maintained. Thank you!
Enrique Sanchez
Rating:
4.0
Equipment was clean but had body damage; low on fuel; dash indicated that oil life was 0. Got exceptionally good mileage. Ready on time.
Ramon Dole
Rating:
5.0
Everything is perfect thank you.
Maricel Sotomayor
Rating:
5.0
Customer did not leave a comment.
Isidro Arvide
Rating:
5.0
Customer did not leave a comment.
OSVALDO BASERIO
Rating:
5.0
Customer did not leave a comment.
Miguel Rasco
Rating:
5.0
Customer did not leave a comment.
Danny Varvaro
Rating:
5.0
Customer did not leave a comment.
Paula Morales
Rating:
5.0
Customer did not leave a comment.
Ron Cooper
Rating:
5.0
Customer did not leave a comment.
Chris Cortes
Rating:
5.0
Customer did not leave a comment.
MIGUEL SEGURA
Rating:
5.0
Customer did not leave a comment.
Karel Alvarez
Rating:
5.0
Customer did not leave a comment.
Sang Kim
Rating:
5.0
Very helpful and has many producta to choose from.
Naimy Garcia
Rating:
5.0
Nothing every thing is duper good
MILADIS GARCIA
Rating:
5.0
Super
Alberto Alvarez
Rating:
5.0
I rented three different Uhaul trailers and they all leaked all over my kids bags and clothes. IT WAS VERY BAD!
Jessie Czeleusniak
Rating:
5.0
Customer did not leave a comment.
Humberto Tous
Rating:
5.0
The gentleman that assisted us was very polite and friendly. Made the process quick and was easy to talk to.
Ángel Diaz
Rating:
5.0
Friendly and hospitable service
Jose Blanco
Rating:
4.0
Customer did not leave a comment.
Jorge Garciga
Rating:
5.0
Customer did not leave a comment.
JOSE VASQUEZ
Rating:
5.0
Customer did not leave a comment.
Sandra Trinidad-Lago
Rating:
5.0
Customer did not leave a comment.
Alexander Luna
Rating:
5.0
Customer did not leave a comment.
Eva Garcia
Rating:
5.0
Customer did not leave a comment.
Ronald Fleitas
Rating:
5.0
Customer did not leave a comment.
Elida Dominguez
Rating:
5.0
Customer did not leave a comment.
Christopher Mena
Rating:
5.0
Customer did not leave a comment.
Pablo Torres
Rating:
5.0
Great and friendly service!
OSCAR DELCAMPO
Rating:
5.0
Customer did not leave a comment.
Mirta Gonzalez
Rating:
5.0
Customer did not leave a comment.
Arai Marcelo
Rating:
5.0
N/A
RICARDO AGUILAR
Rating:
5.0
Customer did not leave a comment.
Lisney Ridriguez
Rating:
5.0
Customer did not leave a comment.
Elida Dominguez
Rating:
5.0
Good cosmtumer service
Carlos Godefoy
Rating:
5.0
Customer did not leave a comment.
Jhon Gomez
Rating:
5.0
Customer did not leave a comment.
John Frazier
Rating:
3.0
Customer did not leave a comment.
BRANDON BLOOMQUIST
Rating:
4.0
Customer did not leave a comment.
Sandra Trinidad-Lago
Rating:
5.0
Customer did not leave a comment.
William Reyes
Rating:
5.0
Muy buen servicio excelente el sr carlos muy amable y muy buen trato y servicio gracias
RONALD FLEITAS
Rating:
5.0
Customer did not leave a comment.
ernesto prida
Rating:
5.0
Customer did not leave a comment.
Hector Sanchez
Rating:
5.0
Customer did not leave a comment.
carlos moyano
Rating:
5.0
Customer did not leave a comment.
Danny Varvaro
Rating:
5.0
Customer did not leave a comment.
Waldo Diaz
Rating:
5.0
Customer did not leave a comment.
Moises Delgado
Rating:
5.0
Friendly and fast service.
Carlos Rodriguez
Rating:
5.0
Muy bien todo
Jorge Leon
Rating:
5.0
Customer did not leave a comment.
Fransico Sierra
Rating:
5.0
Very friendly and professional, thanks!
Jorge Paulhiac
Rating:
5.0
El señor Juan Carlos brinda buen servicio a la comunidad atento y muy respetuoso
Manuel Marino Rojas
Rating:
3.0
I think the uhaul app and website for pickups when there’s not someone there needs some help. It stalls and it’s very slow does not let you complete the return very easy
Jessica Lamazares
Rating:
5.0
Customer did not leave a comment.
Sergio Siriani
Rating:
5.0
Trato excelente y buen servisio
oscar rua
Rating:
3.0
Overall the location was perfect, great customer service and he had all truck size. Just the uhaul truck has we drove away the AC stop working. And it was a super hot weekend with temps feeling like in the 100 and for a moment it rained for like 2 hours and it got hotter.
Alina Gonzalez
Rating:
5.0
Customer did not leave a comment.
Harvey Zeledon
Rating:
5.0
Customer did not leave a comment.
Felix Mayea
Rating:
3.0
Equipments Poot condition, AC not working and Engine Light on
Salvador Alarcon
Rating:
5.0
Customer did not leave a comment.
Cesar Chirinos
Rating:
5.0
Very good service thanks
NIURKA FERNANDEZ
Rating:
5.0
Customer did not leave a comment.
Ernesto Gonzalez
Rating:
5.0
Good service, easy and fast
Narciso Gonzalez
Rating:
5.0
Customer did not leave a comment.
Hector Paz
Rating:
5.0
Friendly, fast and easy!
Isis Morales-Fisher
Rating:
5.0
Customer did not leave a comment.
RAUL PORRAS
Rating:
4.0
Trailer was not there at the agreed pick up time, had to wait about 30 minutes.