Customer Reviews for Kings Auto Sales 2
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kings Auto Sales 2
this was not the location that we preffered at reservation time, we did not get the call as we were told at reservation time, therefore we almost missed getting the trailer which was very dirty on the inside
Although about a month (1) has past, I strongly believe when a particular person has performed an exceptionally good job and her performance rates a positive report, she must be identified and recognized to her superiors and the public as well. The individual I make reference to is named Phyllis . The fact that a month has past reveals two (2) truths. One, I stay busy. And two, I was treated in such a way that I remember her name for the professional way I was treated as her customer. And actually three, I believe she should be commended for the really nice person she is and because I was not going to let time completely control whether or not I wrote this report.
Thank you for giving me the opportunity to compliment Phyllis by name. I was not just some stranger. I was an important customer renting from U-HAUL. And I left feeling really good and glad I rented from U-HAUL.
Thank you from a from a future repeat customer because of Phyllis and her people skills that run much deeper than just on the surface.
Master order number 84681285
The 6x12 trailer is hard to lift tongue by yourself and line up on trailer ball. You need to add a tongue jack.
I called on Saturday, March 26, 2016 to reserve my truck and the person answering the phone told me it was .59 a mile and when I returned it and got my invoice I was charged .99 a mile. I called and was told that they could not change the amount I was charged even though I was told that. I am old school and if you tell someone something you should stand behind your word.
went very well; will do it again!
Waited over 30 minutes because computer had errors. others customers waiting also. Truck parked in standing water and mud. We booked in advance and had people waiting on us, If this is the best U-Haul can do , we will try budget rentals next time. Somewhat disappointed with this experience.
Phyllis went above and beyond to help us
Wonderful experience. Great service.
They opened early to accommodate my desired pickup time .
Phyllis was very helpful and friendly.
Unfortunately we lost the key and didn't get to use the truck at all. My only complaint is that ALL locations that rent trucks should give two keys to the renter(s) or at least be required to keep extra keys. Anything can happen and having a spare key is much easier than having to call and wait for roadside assistance or a locksmith. Of course I understand there would be a cost attached to it but it would still be more convenient than any other option there is...we were moving on Sunday...couldn't find a locksmith open to cut a new key
.. It was a real hassle...