Customer Reviews for Kool Line Express
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kool Line Express
This site was very confusing to where it was at, other than the address I did find it but not easily....they helped me and the lady did take my trailer and let me check it in after the 4:30pm time by about 5 minutes there....
The Husband/Wife team at this location was outstanding. It was immediately apparent that the two had a passion for their business and their customer service was warm, loving, friendly, caring, and professional. I will recommend this location when appropriate. They did a GREAT job for me and I am totally satisfied with my experience there.
The only thing that I dare to address is the condition of the office. Juanita (I think that was her hame) worked very well and she was totally efficient in her space. However, she deserves a space that is conducive to her efficiency.
If the "higher ups" are actually reading this, then I say that you all pay for an office make over for this lady. She deserves it ten fold.
I dropped off the uhaul when the store was closed, but I called the office and even though they were closed they answered and let me know what I needed to do. I did not go into the location.