Customer Reviews for Kool Line Express
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Kool Line Express
My reservation was at 8am and the office was closed and no one showed up until around 8:25am. They couldn't find the keys to the moving truck nor print me off a receipt. I didn't get the keys and leave the location until after closer to 9am and my reservation was for 5 hours. When I returned the uhaul the office at 1:30 it was closed again so I left the keys in the drop box. I received a email receipt charging me over $100 for the uhaul when the original price was $52. I don't find it fair or correct to double the charge of the uhaul when the professionalism for this location was lacking.
Inept, inexperienced, and poorly trained staff! Woman put our info in wrong and UHaul is now trying to charge us another $100.
Area confusing with many poorly maintained warehouses with many all renting haul. I was charged an extra day because I was 22 mins late because there no one readily available there to surrender the truck. He came 10mins after I attempted calling the contact number and debating if I should use drop box. Very helpful and nice but his outfit; wearing a torn shirt I was unsure if he was a staff there.