Customer Reviews for National Smog Check & Test Only
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of National Smog Check & Test Only
I made my reservation for 10am. Got a call the evening before my pickup saying the van wouldn't be ready until 12pm but that I would be able to return van the next morning at 8am. When I went to pickup the van, the attendant first confirmed that I could return the van at 8am the next day but then right before I left, told me I had to return it at 4:30pm because they confirmed a reservation with a 4:30pm pickup that day. So my original reservation of 6 hours was now not possible. I rushed and returned the van at 4:30pm and there wasn't another customer there to pickup the van, so I feel that I was deceived. I also did the early check-in online, and the attendant said the info had not been received. The van was in great condition, but I didn't feel like the service was as good as my past experiences with Uhaul.
my order was drop the truck in any location but they force me to pay extra to drop the truck in overland.
Not charge a $25.00 cleaning fee for a box that was inadvertently left in the truck. When I called them they said it doesn't what it was it's $25.00 no matter how small the item or what was left. And it would be nice if they sent you something telling you they had charged you more. They did have my email address so why didn't they send me anything. It would also be nice if the people you talked to actually spoke English!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Make the vans available for long intrastate travel.
I found the owner to be efficient & polite. His facility is fairly small and access is a bit tight, but he offers to back the trucks out, and having seen him do it, I was impressed with his driving skills. I will use his rentals again.
This was beyond the worst experience I've had in quite some time. I really would like a refund but I don't think that'll happen so instead I'll spread the word about how horrible horrible horrible horrible horrible horrible horrible horrible horrible ( yes, that horrible ) the service is. Every social media outlets will know of the very painful experience, when dealing with such horrible service. Please call me at 773-8079619. That is if you care at all about the customers or is this just a money making scam. I would love to tell you how much the service sucked and exactly what you can do to improve and also I would love to provide my account information get a refund
Small parking lot, if not comfortable backing up, I would ask the workers to help back it out for you. They seem happy to do so.
Super friendly n nice n professional George
Review of Current state of vehicule could be friendlier, system with stickers is smart but risky for customer; works fine anyways...
George was great and very accommodating to all our needs as well as quick and responsive. I will use them again and recommend them to friends
Everything went smoothly and I had no issues that would need improvement. I'll be back to his station to get my car smog checked.
I couldn't start the U-Haul after getting it back to my apartment. The battery was loose, it tilted over and clear liquid was coming out of the vehicle.
Nothing. Everything went smoothly.
Very easy to work with the owner of this company.
This U-Haul location charged us extra fees that weren't even mentioned in the receipt or in person. They told us one thing and charged us more when we looked at our credit card statement.
Didn't receive the van I reserved for and ended up spending more than I had initially intended to pay.
The truck that I reserved was there waiting for me. The attendant was polite.
The truck was banged up as many are but the ignition switch needs to be replaced. I was afraid to take the key out an lock the truck. I wasn't sure it would start again
The location manager was excellent. Excellent customer service and very easy to work it. The cargo van was just as described and expected. I will highly recommend using uhaul at this particular location to my friends and family.
Excellent rxperience. In and out in less then 10 minutes and I didn't even have a reservation!
Everything about my truck rental experience was great. It could not have been better. The guy was very friendly and the online rental reservation process was easy and the truck ran great and the a/c was cold. Great! Also, it only took me about 5 minutes total after I got to location to be driving away in the truck. I did not everything online so it was all ready when I got there.