Customer Reviews for Nationwide General Rental
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Nationwide General Rental
The manager of this location was fantastic. James Mitchell however was terribly disrespectful to me when seeking compensation for the increased cost and inconvenience regarding the distance that I had to travel to pick up my rental.
when recieving the truck, we asked about the refund of $50.00 do to the fact that we asked for a 17' not a 20' and they wasn't comphending what was being asked. was curious if information of new things that invovle u-haul is being distrubited out there.
get better computers-.extremely slow! Train them to help customer and not over charge. That was almost as much as the rental.
I needed to rent a uhaul for Sunday easter. The location was closed on saturday. I was told if I came and got it Friday before they close, I would only be charged for one day plus mileage. ... my original bill with 90 miles with taxes was 131.72. I was told by manager or owner that as long as I brought back the uhaul before 7a.m. on Monday I would be charged for one day plus mileage. Well I got another charge monday for 46.68. When I called in they said that they shouldn't have charged me for extra day, plus extra day of insurance. That they would fix it., so I get another charge of 132.66 after talking with them the same day. When I called they close for the day or no one picked up...
Truck was clean but had mechanical issues. the brakes were malfunctioning. Had to hold the brake pedal back while using my other foot on the gas. The truck wasn't cleaned off and ready at the scheduled pick up time, but other than those issues it was a ok experience