Customer Reviews for Rio Estrella Storage Solutions
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Rio Estrella Storage Solutions
Staff was extremely unfriendly and cold
Every Uhaul experience I have had has been about the same. Rental staff and locations have been fast and friendly. No complaints there. However, the equipment has been horrible. This last vet I rented, a 26ft moving van had a bad transmissions, extremely poor brakes and should have been retired many, many miles ago. In years past I have had units where doors won't close properly, windows don't function and many other mechanical issues. Again, Uhaul has more locations and equipment than anyone out there, so for the price and the convenience, they are the best. However, they REALLY need to get better with equipment. The other complaint I have is how they have packaged a dolly and blankets in the moving unit itself. It takes up space and prevents ease of moving. God forbid you touch the equipment to move it, because if you do, it's $7 for the dolly and $10 for the blankets. IF I DON"T ASK FOR THAT EQUIPMENT ON THE FRONT END, DO NOT PUT IT IN MY RENTAL VEHICLE!!!! I use the rental vet for space...space for MY belongings, not yours.
The customer service and front desk were the best and if anyone time is moving I will recommend
Need to have more smaller trucks at this site.