Customer Reviews for U-Haul of Juniata Park/Feltonville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Juniata Park/Feltonville
fast service, friendly staff
Had Excellent Customer Service best Staff so far. Was treated awesomely and there's was also no wait.
Have the equipment at the first location promised, not the third.
Excellent location and easily assessable. Glad they were able to accommodate the one-way rental of 15' truck.
The guys at this location were very helpful and very polite they helped remive the auto transport. And did a great job with the returning of the truck. Overall im so happy that I used uhaul for my moving . it was a great service. Thank you.
CLEAN AND SERVICE YOUR VEHICLES!!!
No one was in the store when picking up AND returning. Got a really bad excuse of 'my bad' when I finally got in touch. Then after no one was there for the return I left the key in the door drop and received notice I had a late or missing return. I called the main customer service for help.
I was surprised it was opened for Thanksgiving,I'm glad that it was. Thank Uhaul.
Have your employees treat the customers with respect. Debra from Customer Service was fucking horrible. It's too much too type but I know you guys have our whole conversation recorded so you can take a listen to that. The employees there are scammers. They charged me for equipment that I never even put on my order. Bottom line I will never use Uhaul for any rentals or even recommend them.
Aren't like because is charged to much money
Very impressed with the knowledge of the employees and he fix my wiring for my van to connect to trailer in minutes outstanding service thank you
whole transaction was smooth, customer service friendly. totally will use it again
Good Service. Sami always care about customers. I wish him good luck.
They told me and my brother they don't take the dolly off from tires or from truck hook. If we want it done it cost 15.00 dollars extra if that have tone do anything with contract they say no is separate and cash only. My brother pay it but they should had done it cause it should be there job.
When I got there they claimed that it wasn't any trucks left. But on the website it said that they had trucks left so I made a reservation to see if they would give me one then and not to my surprise 10 minutes later I had a truck. The customer service was horrible. The guy threw my debit card back at me. The associates were cursing up a storm. Not to mention that the place was infested with flies. The associates we're trying to kill them left and right. The only good thing I can say is the price was right and the truck was clean and well maintained.
So nice. So helpful. Loved it!
The employees looked half asleep and one just continually ate her chips and stared. The van I was given was really dirty, the gas level didn't match the paperwork, and the windshield was so dirty, I had problems seeing through it with the sunlight reflecting off the haze. When I reported the discrepancy, they marked it on the paperwork for me and, when I asked for a glass wipe for the windshield, he tried to clean off the inside of the driver's half of the windshield so I was satisfied with how they attempted to fix the problems. When I returned the van, it turned out that I was given the wrong vehicle, which is why the gas level it started with didn't match the system. The employee who originally rented it to me didn't say anything or appear to even care when he was told what happened. If there were a different location near me that I could rent this type of vehicle from, I would never use this location again.
I am a business men
And I never talk to my customer in the way they talk to me (street language ) & refuse to answer a question ( gettoo "hood" feeling).
I habe dealt with thi location quite a few times , n never had a. Problem with them. Good service n curtious staff.
The guys that work at this facility were great! Very courteous and helpful. They can be very proud of the way they handle customer service.
Very nice and courteous people very helpful
Very nice men working there.
Continue flexibility, affordability, and quality. We appreciate it.
The gentleman were very helpful both during pick up and drop off. Quick and efficient.
I didn't like the fact that he made me leave my registrations because my plates were out of town. He had my credit card.
Employees were very nice but the location is small and very busy.
This is one of the busiest and most popular uhaul places in Philadelphia but it's just too small and run out of trucks but that's a good thing......bottom line the place needs too get a bigger location
I had to repair the lock it was hanging off the screws was too long and the wood was damaged. However the box was cleaned.the latches was not work properly.
Box still not arrived. Shipped on wrong truck and went to wrong state
The staff at uhaul are ignorant and do not care about you or your valuables. The staff is untrained in UBox and they will continue with the false advertisement and fraud. I`m filing a lawsuit.
I loved the employee who delivered the u-box. He was very helpful, and extremely friendly. The lock device was missing, and he took his own time to go to a local hardware store and install it himself.
Fantastic service.The guy that dropped off the Ubox was friendly and helpful
Great new service. Really convinient and fast.