Customer Reviews for U-Haul Store of Juniata Park/Feltonville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Store of Juniata Park/Feltonville
Truck broke down... Windshield wipers in bad condition...
Need better seating because you can't ajust the seat but so far but i will you yall 5 star and we can count on you.
Tell the truth regarding refund policies
Staff was very professional friendly equipment was excellent, however the rating really drop substantially as the use got very expensive.
If my math does not fail me I paid a little over $5.00 a mile, I arrived at this conclusion based on the final charges that I had to pay.
I used the 10 foot truck slightly less than 3 hrs. supposedly drove 6 miles and I say supposedly because I started driving at Front St & Hunting Park Ave. in Philadelphia, PA and when I reach Whitaker Ave. & Hunting Park Ave in Philadelphia PA Literally 2 & 1/2 blocks away when the mileage speedometer increase by 1 mile.
Further I paid $5.00 in gas for 6 miles as well, final determination is that it is far to much money for your DOLLAR.
RECOMMENDATION, THERE IS NONE.
What I needed to get done was successful, I just wished that there was some type of promotion for first time customer. What I paid was very high for such little time, I believe.
Always a pleasant renting experience at this location.
I have rented from this company many times and I have never been disrespected before the representative was rude and I will never Rent from this location.
I was charged for EZ fuel when I should not have due to carelessness of employees.
Keep the young man that you have working at your location there. Great customer service and very knowledgeable with your brand. This is the first time I went to uhaul and I have rent many of uhaul trucks and got great customer service. I will be returning to this location
The experience I had with your company was great, so keep up the good work. Your agents were very respectfully and helpful. Thank you for the wonderful hospitality.
That uhaul recheck truck after dropoff for any items that could have been over looked.
No complaints-service was good, truck was fine, everything was good
The pick up truck was not cleaned when I received it, but overall customer service was excellent.
The truck was on a muddy lot. The drivers mirror was broken and there were denta and scrapes up the passenger side. The interior gauge lights did not work and was tough driving at night.
The young man was very polite and had plenty of patients. That means alot me. Tell him to keep up the good work. :)
Everything was wonderful. The people were courteous and efficient and the rental was very smoothly taken care of.
I believe he was the GM who waited on me. He was welcoming informative and provided quick and excellent service.
I paid online, they charged me more in the store, I paid for twelve hours and they reduced it, never got anything back.
I think the back of the truck had roaches in it, because after everything was taken out the back we kept seeing them.
Staff was very friendly and knowledgeable
I had to repair the lock it was hanging off the screws was too long and the wood was damaged. However the box was cleaned.the latches was not work properly.
There are no improvements! The General Manager was extremely respectful and expedited all services. I felt like a valued customer and I was extremely appreciative.
Again,great guys and help.
Thank you for your service.
Box still not arrived. Shipped on wrong truck and went to wrong state
The staff at uhaul are ignorant and do not care about you or your valuables. The staff is untrained in UBox and they will continue with the false advertisement and fraud. I`m filing a lawsuit.
I loved the employee who delivered the u-box. He was very helpful, and extremely friendly. The lock device was missing, and he took his own time to go to a local hardware store and install it himself.
Fantastic service.The guy that dropped off the Ubox was friendly and helpful
Great new service. Really convinient and fast.