Customer Reviews for U-Haul of Juniata Park/Feltonville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Juniata Park/Feltonville
But need to improve the condition of the truck and engine light was on.
Vehicles need mechanical mantenance make vibrations and shakes when you stop. The price per mile are to high.
Horrible experience, very very very poor customer service
The location was over-crowded with vehicles and under-staffed. The one employee that was there was very helpful, but was clearly over-worked considering the number of customers who were there. I would suggest increased staffing for this location.
Rental charge was higher than quoted online. Explain why.
The staff was very porfestional
Just smiled, took our keys and sent us on our way - no hassle - so nice.
asked for 9' cargo van for size was given panel van,
Staff at this location was courteous and concerned about my trip. He lessons and provided the truck that would meet my needs.
Clean the trucks. Do a walk-through with the customer when they pick up, whether they want to or not. Nice people working there, though! You can do it!
The guys handled my business very well/professionally. I very much appreciated that.
The two times I went the same two pick-ups (trucks) were out of commission. should have more at your disposable.
It was fine, very busy and not the cleanest but nothing major.
Be more specific about the actual cost
These guys do the very best they can with A LOT of traffic into the store. I know that some folks have rated them poorly, but I have rented there many times, and I can say that they are friendly, hard-working and efficient. I have no complaints, and I would recommend that people should be patient! Because of the location, there is A LOT of business - sometimes you need to wait your turn!
Your GM (African American male, sorry did not get name but he was wearing uhaul golf shirt with "general manager" on it), was very courteous and professional.
Long long line just to return a u haul.
Have loading equipment for boxes free with truck rental.
nothing everything was very good.
The employee was very friendly and helpful. The only improvement I can think of would be better access to parking spots for customers.
I did not get the truck I ordered weeks in advance. I had to switch locations. This was totally unacceptable.
Always a great rental location.
I just recommend fixing your trucks before giving them out. The mirror on the truck was cracked when I received it so I had pulled over to call the store and they did not answer when i had just left.
I reserved my truck online, along with a furniture dolly, and furniture pads, but the merchandise was not available at the store.
the vehicle I have had a lot of issues check engine brakes were heavy kept jamming
Kind of a rough neighborhood and the service was slow. We waiting a while to be helped.
I did my family rented from there the next week
horrible customer service !!!!!!
Thank you fast and pleasant
The gas meter I put the gas back where the meter was but when he read it with his phone it said I owed $10 more and I put gas in it where the meter was at
They gentleman that helped me was great help. He gave great customer service. My contract number is 27564581. He definitely deserves to be recognized for his excellent representation of U-haul. I rented a uhaul from this location a year ago and got the same customer service.
I had to repair the lock it was hanging off the screws was too long and the wood was damaged. However the box was cleaned.the latches was not work properly.
Box still not arrived. Shipped on wrong truck and went to wrong state
The staff at uhaul are ignorant and do not care about you or your valuables. The staff is untrained in UBox and they will continue with the false advertisement and fraud. I`m filing a lawsuit.
I loved the employee who delivered the u-box. He was very helpful, and extremely friendly. The lock device was missing, and he took his own time to go to a local hardware store and install it himself.
Fantastic service.The guy that dropped off the Ubox was friendly and helpful
Great new service. Really convinient and fast.