Customer Reviews for U-Haul of Juniata Park/Feltonville
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul of Juniata Park/Feltonville
I just recommend fixing your trucks before giving them out. The mirror on the truck was cracked when I received it so I had pulled over to call the store and they did not answer when i had just left.
I reserved my truck online, along with a furniture dolly, and furniture pads, but the merchandise was not available at the store.
the vehicle I have had a lot of issues check engine brakes were heavy kept jamming
Kind of a rough neighborhood and the service was slow. We waiting a while to be helped.
I did my family rented from there the next week
horrible customer service !!!!!!
Thank you fast and pleasant
The gas meter I put the gas back where the meter was but when he read it with his phone it said I owed $10 more and I put gas in it where the meter was at
They gentleman that helped me was great help. He gave great customer service. My contract number is 27564581. He definitely deserves to be recognized for his excellent representation of U-haul. I rented a uhaul from this location a year ago and got the same customer service.
The truck had graffiti on it and the passenger side mirror was broken making it hard to drive
Great customer service fast service very happy
Location was small and cluttered. equipment and store was clean. People were nice friendly and helpful.
Parking lot was really small. Maybe have multiple people working at the same time. One in store and one who can work the lot when dealing with the trucks. The door had to be locked when the attendant was working with someone else. Inefficient set up of store. Other than that everything was fine and the service was great.
Today was the worst experience I ever had with the U-Hall oganization. at 2;00pm today an employee of Porto Rica descent treated me and my contractor like second class citizens. He insisted on telling me I did not have a rental althought I had a receipt in my hand.Than he tried to make me think the computer was at fault. However after talking to headquaters, I found out he was just incompetent. It's impossible to write the entire bad experience here but I made a formal complaint. WARNING: U-Hall store location Juniata Park/Feltonville #812054. Expect poor customer service. The Area Field Manager is Malik Garnett.
Clean vehichles before rentals
This guy was very very very rude. Waste my two hours, refused to returned truck and say it's not clean. I already sweep two times. This guy was still not returning. I called customer service, he refused to talk to customer service. I requested him to give me mop so I can clean, but he refused. I could not found water any where to clean little dust. It was a horrible experience. I hope other customers never went through that
The customer service was excellent and they are pretty fast there. The truck wasn't clean, but it wasn't disgusting. There was just dirt on the floor. And I love the late night drop off service. Uhaul is very dependable when you make reservations. Keep up the good work.
The location where I was supposed to pick up my rental truck initially gave it to someone else despite having reserved it one week in advance. I had to travel to another location and lost nearly 2 hours trying to find another location with availability.
Always a pleasure to rent from this location.
Truck broke down... Windshield wipers in bad condition...
Need better seating because you can't ajust the seat but so far but i will you yall 5 star and we can count on you.
Tell the truth regarding refund policies
Staff was very professional friendly equipment was excellent, however the rating really drop substantially as the use got very expensive.
If my math does not fail me I paid a little over $5.00 a mile, I arrived at this conclusion based on the final charges that I had to pay.
I used the 10 foot truck slightly less than 3 hrs. supposedly drove 6 miles and I say supposedly because I started driving at Front St & Hunting Park Ave. in Philadelphia, PA and when I reach Whitaker Ave. & Hunting Park Ave in Philadelphia PA Literally 2 & 1/2 blocks away when the mileage speedometer increase by 1 mile.
Further I paid $5.00 in gas for 6 miles as well, final determination is that it is far to much money for your DOLLAR.
RECOMMENDATION, THERE IS NONE.
What I needed to get done was successful, I just wished that there was some type of promotion for first time customer. What I paid was very high for such little time, I believe.
Always a pleasant renting experience at this location.
I had to repair the lock it was hanging off the screws was too long and the wood was damaged. However the box was cleaned.the latches was not work properly.
Box still not arrived. Shipped on wrong truck and went to wrong state
The staff at uhaul are ignorant and do not care about you or your valuables. The staff is untrained in UBox and they will continue with the false advertisement and fraud. I`m filing a lawsuit.
I loved the employee who delivered the u-box. He was very helpful, and extremely friendly. The lock device was missing, and he took his own time to go to a local hardware store and install it himself.
Fantastic service.The guy that dropped off the Ubox was friendly and helpful
Great new service. Really convinient and fast.