Customer Reviews

• Storage Bros had to pick up my U-pod at a different location than planned, which was U-Haul's mistake, not theirs... HOWEVER... I received ZERO communication about the issue and spent 2 hours trying to call and text Storage Bros when no one showed up at the appointed time. I got no response to any calls or texts and had to work through U-Haul's customer service to get to the Move Help support line, which had a 50+min wait time to answer calls. when I finally got through to an agent, she was able to call Storage Bros and they picked up immediately and explained the issue and promised to contact me to let me know that the driver was enroute. Ultimately, they did show up with my moving pod but hours later than planned (which matters when you have to vacate an apartment by a certain time that day!!) and the lack of communication made for a very stressful day. The crew helped load the pod as an apology and the guys were great when they finally arrived, but overall I'd look for better comms.

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  Meghan H. (Reviewed on 6/24/2025)

• Awesome guys, came when they could (same day!) and helped me load up the storage unit very quickly and efficiently.

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  Chance S. (Reviewed on 6/20/2025)

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  Abby W. (Reviewed on 6/11/2025)

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