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Cactus Valley
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The movers, a man & his wife, arrived 45 minutes late, were completely unprepared & unequipped. After seeing that I had large pieces and stairs they no longer seemed interested in the job. They broke a cheap target bookcase & damaged a grandfather clock they had a prior repair & after the damage, they said they were too nervous to continue & were leaving because they had been sued twice before & didn’t want to risk being sued again. They barely did any work, & what was done was slow, careless & unprofessional. I had to scramble to find last-minute movers at a premium cost & take an extra day off work, resulting in financial loss. I’ve used U-Haul services for many years & send my real estate clients to uhaul for reliable service, but this was unacceptable. I’ve never been treated so poorly or left in such a bad position. As soon as they arrived they had to use the bathroom & left my home smelling gross which adds insult to injusry. Hope uhaul comes through with my refund quickly.