Customer Reviews

• The Next Step Movers were great. They showed up on time, communicated well, and treated our possessions and home with care. Would hire again.

  Rating:

  Jenna F. (Reviewed on 8/12/2025)

• Would never use them again. They were unprepared to do the move. When the items were unloaded, pieces of furniture were scratched and damaged to their poor placement. The workers move slowly, resulting in me having to pay for an additional 2 hours of help. And, since thye didn't carry items, they scratched up the wooden floors dragging containers across the house, which will cost me additional money to fix. Not in any way happy with their service.

  Rating:

  Megan N. (Reviewed on 8/9/2025)

  Hi Megan, we are sorry you were unhappy with the service but we would like to clarify for others reading this review. You booked two movers for three hours to load a 26ft truck which is a very large job. The move involved furniture from four rooms many heavy boxes patio furniture and garage equipment. No moving equipment such as dollies straps or blankets was provided so our team had to handle everything manually. Despite this our movers worked continuously within the booked time. You also offered to pay in cash to save money which we cannot accept outside of our official process. At no point during the move did you mention any concerns to our team which would have allowed us to address issues right away. For large moves we always recommend booking enough time having proper equipment ready and confirming expectations in advance to ensure a smooth and efficient experience.

  Next Step Moving

• The 2 movers did an excellent job. I would use them again.

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  Bill K. (Reviewed on 8/6/2025)

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