Rowann Tree Helping Hands
Based out of Anderson, CA
About Us
Locally owned and operated in Redding, CA. We handle loading, unloading, packing, and heavy furniture with speed and care every item gets treated like it's our own. From studios to full households, we show up on time, work hard, and don't leave until it's done right. Serving Redding, Anderson, Cottonwood, and all of Shasta County. We'll make your move the easiest part of your day
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Customer Reviews
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Unloading seemed too rushed and they dropped a few things. No damage done, but could have slowed just a bit. Had to realign garage door sensors because they got bumped.
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Thank you for the feedback I appreciate you pointing that out Im glad nothing was damaged but I hear you on things feeling rushed We aim to balance speed with care and we will tighten that up Sorry about the garage door sensors getting bumped and I appreciate you fixing that We will be more mindful of details like that moving forward Your feedback helps us improve and we take it seriously If you need anything in the future we would be glad to help Thanks again for choosing us
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I asked them to try to get everything in trailer, they did but what I did not expect is they did it at cost of damaging a lot of my items. I also tipped them both $100 for saving me a trip back (before I knew things were cracked, scratched, broken beyond repair). He then asked me to Venmo him another $50 as he went over his time by less than 30 min. When I told him I just handed him $100 I got a lecture on tipping.
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Hi Jenyfer, thank you for your feedback. We were glad to help pack your trailer and truck so efficiently back on March 13th, successfully saving you a second trip from Fresno.Regarding the $50 charge, this was a standard labor fee for the additional 30 minutes worked beyond your original booking. While the crew truly appreciated your generous $100 tip, tips are separate from the actual cost of labor. I apologize that the timing of this request wasn't clearer at the time.It is worth noting that this is the first we are hearing of any damaged items, nearly a month after the job was completed and only after we declined to refund the legitimate $50 labor charge. We take great pride in our work and always encourage clients to report any concerns immediately so they can be addressed. We have already provided all necessary documentation to U-Haul regarding this move and the additional time worked.
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Thank you for choosing us for your moving needs.
Rowann Tree Helping Hands
What is Safeload® Coverage?
Safeload® is a coverage option available to purchase from our top performing Moving Help® Service Providers in your area. With options ranging from $500 to $5000 you can select the right one for your move.
Safeload® Coverage Includes:
- Improper handling of personal property during the loading, unloading, packing or unpacking process
- Low $100 deductible
- Subject to exclusions
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