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We didn’t book enough time which was our mistake, but there was little to no communication from this company. Other movers I’ve booked made coordination very easy and reach out proactively. I had to reach out every time with this move, and even then they were extremely slow to respond. They were also constantly late, which is expected but would have liked a call or text to know in advance
when the two gentlemen arrived, they came in a car. I asked where their truck was and they asked if I ordered through Uhaul website. I said yes, they said then I needed to rent a truck. However, if I reserved through their website, the truck would be included on the order. This information is not clear on the website. I then ran around with U-Haul and rented a smaller 10' truck. The two gentlemen waited patiently while I got the truck. They were very kind and courteous. They tried very hard to move a couple pieces of furniture up a spiral staircase. I went over the original two hours by one hour. they were great, I tipped them both cash for their work.
Fernando and Miguel were awesome, thank you.
