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Moving Helpers are individuals or small businesses who offer their labor services on our Marketplace, many of which specialize in loading and unloading U-Haul truck rentals and U-Box® containers.
These guys worked really hard and were courteous but they were not very gentle with our stuff and lots of items were damaged in the move. To be fair I probably should have hired a third mover for the three hours but it was difficult to estimate how much time or people would be needed. The company should provide more help with the estimate.
STAY AWAY! JUNE 2025. I requested 2 helpers for 4 hours and got 3 helpers for 2 hours for my move on 06.27.2025. I was charged the full amount, and have tried at least 4 times to contact Jones and Sons to settle the charge difference and I have yet to receive an email or call back. 2. The Movers broke my behind toilet cabinet & kitchen pantry. When filing a claim, they denied liability. The movers denied liability! Absolutely insane because when they were moving the items they clearly broke them they looked at me and I said 'just toss it, it's broken' and they looked at me like I had 3 heads. I have pictures and trying to file a claim for this has been a nightmare. Do not purchase SafeLoad Coverage, it is a scam and the movers have the option to 'deny liability' and once they do that your claim is closed. Do not work with Jones & Sons, you will regret it immediately by getting overcharged, ignored, and lied to when the job is done.
The movers were early, communicated clearly, and arranged our items into the storage unit very well. Very happy with the service, will use them again and happy to recommend them!
