- Rating:
VELOCITY MOVING LLC
I ended up having to leave a lot of furniture behind because they didn’t communicate what furniture would need to be broken down until the end, when all of it was still in my apartment. And although the truck was only 12ft, the method of packing furniture last was not wise. Also, even allowing time to move things around, the two movers took many breaks. Often, we would be sitting for 20 minutes or more with no sign of them. We even went down to the truck a few times and didn’t see any sign of them. Towards the end we were bringing the furniture down ourselves because of it. My one bed apartment took 4 hours and they didn’t even finish the job. At the end they asked me to pay them directly for extra hours (through venmo or zelle) instead of through U-Haul. When I expressed concerns they called their manager and misrepresented the circumstances, as if I didn’t want to pay at all. The whole experience felt closer to a scam to charge extra the hours and I was very disappointed overall.