- Rating:
Thurber's Moving
While the movers were polite the service left me with permanent damage and major disappointment. I watched from my balcony as my brand new mattress cover purchased that same morning was torn while my mattress was dragged down a dirty ramp. No one addressed it until I yelled for them to stop. My pillows were on the elevator floor one section of my couch arrived damp and my 75 inch TV now has a black scuff mark that was not there before. The couch power function no longer works and a large gap appeared between the back and seat. I also received a vague unidentified text the night before at 1118 pm that delayed my move by over an hour due to a miscommunication. I was never asked about a third mover being added and noticed inefficiencies and standing around during unloading. When I brought up these issues I was told there would be no refund and blame was placed on missing equipment and not using their own truck. I expected professionalism but did not receive it.