- Rating:
FHL Moving Faith,Hope,Love
The movers damaged our elliptical, by standing it on its back end, on top of the concrete, where the power button and plug are located. The mover then spun the unit to reposition it so they could lay it down in a different direction. The power unit is now damaged. I was standing there & saw the whole thing. When I showed them the damage, they quickly denied it & blamed the previous movers. I also scheduled 2 movers, for 3 hours. They loaded in 2 hours. Yet, I was charged for 3 hours. They would not provide the refund and said they weren’t required to provide one. When I talked with Moving Help, the customer support guy encouraged me to cancel FHL’s help for the following day to unload. He told me they were required to refund the hour, as well as help with the damage to our elliptical. Faith Hope N Love is a great name for a company, but only when you put those values into practice. The owner was only interested in protecting his movers and himself. I was taken advantaged of, not loved