Real Moves, Real Reviews

• Rating:

  Promovers

  The movers connected to JB-CF2897EA were terrific, professional, kind very helpful. However Uhaul was a train wreck. We got the wrong sized unit and when we tried to change that through the 800 number it was a nightmare. No one was on site to help us. We could not find the locker and the access codes did not work to get inside. The app would not download. we waited for 2 hours for it to load. The 800 number people could not help, it had to go through the app that would not work. A nightmare. I had to pay those guys $200 for 2 hours while we waited for the app to work. I will not pay that. U-Haul needs to pay that. They finally got a hold of the manager of the site and he could not help us. Ridiculous We finally gave up and went home. We will not rent at the location and I want a refund for all the charges for that location, probably 2 lockers and the movers. nightmare.

• Rating:

  MSJLLC

  They were efficient, careful, and friendly, exactly what we needed.

• Rating:

  A Good Move

  Andre did help me out when I needed to reschedule because of rain, however, the day of the move only one of the two man crew showed up to help - Robert - who was excellent btw - the other moving man bailed out last minute. Robert and I did the move - it was tough for me but Robert stepped up and we got it done. It would have been a better and faster move had the other crewman showed up - I guess that could happen to any moving company. Andre is going to reimburse use half of the bill we paid.