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My movers were friendly and helpful. One was sent to the wrong address (due to a last-minute sub), so I got the other an Uber. They arrived after noon, though I had requested a 10-12am window to match my 1pm loading dock reservation. I booked last-minute, so I don’t fault the movers for that. At my new place, the building asked for a COI, which I hadn’t requested. The movers didn’t know what that was, and I tried calling their boss (whose number is listed) multiple times over 20 minutes with no answer and no voicemail option. I had to bring everything in myself once the reservation expired. That was on me..but the lack of response was frustrating. Lastly, my TV was deeply scratched and, once powered on, I discovered it was completely cracked.
Ali was incredibly kind and helpful. He knew exactly how to pack things brilliantly and took great care to never scuff the walls or damage any items.