Customer Reviews

• Bana Brothers did a FANTASTIC job with loading our truck for the move. They were punctual, professional, and careful. They did an initial walk through the house and then checked throughout the job to make sure the correct things were being loaded. Communication was excellent as well from scheduling to completion. I also have a large couch that is a tight squeeze through the front door and Duke navigated it seemlessly and smoother than the initial couch delivery team. I would highly recommend using this service for your moving needs.

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  Laura F. (Reviewed on 7/25/2025)

• The team got the job done and loaded everything as planned, but the overall experience left a lot to be desired. Communication was difficult--at times we were ignored entirely when asking questions or giving direction, despite approaching the situation with respect and kindness. One mover in particular seemed to be in a noticeably bad mood, which impacted the atmosphere. I even witnessed them throw (yes, throw) our dolly out of the back of the truck onto the sidewalk. Unfortunately, some items were damaged during the move--a few things were broken, our stainless steel trash cans were left with several dents each, and our potted plants were tipped over with dirt left all over the carpet (they did not even attempt to pick up the plants they knocked over). I understand that everyone has off days, but the lack of care and courtesy came across as unprofessional. This was my first experience hiring movers and while I was grateful to not have to move everything myself, I had expected better.

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  MORGAN H. (Reviewed on 7/24/2025)

  My apologies on the apparent mood one of the movers was in. Team reported that upon arrival, an unmentioned location had to be driven to in order to load an especially heavy item (250+ lbs), which was also unmentioned in the initial call. Team also reports that customers were unprepared and customer communication was less than desirable as the team was required to repeatedly ask the customers which items needed to be loaded as the customer needs changed repeatedly. Customers did not have rope or straps to secure the load, not enough moving blankets, and team taped several boxes, wrapped large items. We ask all of our customers to have rope-straps, moving blankets, and to secure all boxes-totes prior to job start to ensure everything is moved safely. Nonetheless, teams are expected to approach every job with a positive attitude. Lastly, the pots were moved aside safely (no spillage) and garbage cans had preexisting damage. Truck was secured and nothing loaded was reported damaged.

  Bana Brothers Moving Express

• I have used Bana Brothers for two moves. They are always kind, professional, efficient, and handle items with care. Would recommend.

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  Kayla J. (Reviewed on 6/28/2025)

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