- Rating:
HeavyWeightMovers
I hired this company through U-Haul Moving Help for a move from Union City to Buford. They completed the move, and I paid for additional hours beyond the original booking plus a tip. I also paid extra for bed disassembly. During the move, my son’s bed was damaged because it was not taken apart properly. The movers acknowledged the damage and offered to return and fix it at no charge. About 2 weeks later, when it was time for my next move, they waited until the day before to tell me Buford was outside their service area and that an additional fee might apply. This was surprising because they had already moved me there and knew the location. My issue is not the fee. It’s the poor communication and failure to follow through. The bed was never repaired, and I ultimately had to fix it myself and make other arrangements with less than 24 hour’s notice. Very disappointing experience.