Customer Reviews

• Booked for 9 AM on Oct. 15, movers didn't begin until 2;24 PM after repeated false arrival estimates and multiple crews. The owner said my U-Haul completion code was invalid and needed testing, though it still appeared in my app. I twice pointed out U-Haul's warning not to share it until the job was done. He assured me the crew would finish, so I gave it at 3;09 PM. He immediately closed the job. At 3;28 PM, movers said they had to leave for a 4 PM job. Roughly 40 percent of my belongings were left in the garage instead of being carried to the agreed third-floor bedroom. The owner initially promised they'd finish, then told them to leave. At 3;36 PM, the owner refused to help, insisting an empty truck meant the job was complete. When I said I'd dispute the charge, he said, Good luck, we have all the proof. They returned only to ensure they had a photo of the empty truck as proof of completion. I believe I was misled into releasing the code before the service was finished.

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  Lori J. (Reviewed on 10/16/2026)

• The movers arrived one hour late. The manager called to request the payment code; when I explained that I provide it only upon completion, he stated he needed an authorization code and that his company MoveDoc was having issues with the codes. During the move, one of the movers damaged our washing machine, dragged and scratched our leather sofa, then refused to move it, citing its weight. The movers left after 45 minutes following the damage, but the manager still collected payment and assured me the damages would be covered. However, after two days, no one has contacted me. Each time I call, I am told someone will return my call, yet no one has, and it has now been three days since the incident.

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  Mathunia B. (Reviewed on 10/12/2026)

• Worst moving experience. Ended up doing most of the job myself with my friends. Also very shady. Moving company wanted a 6-digit code before the worker could start. Worker came to work for 1 hour and was super tired when I had a booking for 4 hours. The manager seemed to be a super shady guy.

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  Jay M. (Reviewed on 10/11/2026)

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