- Rating:
Careful Hands Moving
I booked this moving company through UHaul.com for 3 hours and 2 movers at 8 AM on June 28, 2025. I paid online (June 17) and confirmed with them the next day. I never heard from them again until move day. I started calling at 6 AM, no answer. Again at 7 AM and still nothing. At 8 AM, Delante, the first mover, called and arrived. He was polite, hardworking, and clearly in a tough spot - he didn’t know where the second mover was. Later, the owner calledm not to apologize, but to question why I had called earlier. He said the second mover was injured and asked for patience because he's a small business. That doesn’t excuse the lack of communication. Then I learned the owner told Delante to cancel the job entirely. Who does that? One mover handling a two-person job made it stressful. An alternate showed up at 10 AM, but I had to call in help and pay extra due to delays. No refund or apology. I’d never use this company again. Delante was great. The owner was unprofessional and dismissive.