- Rating:
Fast Track
We booked two movers for three hours to load and unload. Only one mover showed up, and it took two hours for us to help him load the U-Haul. When we finished loading, we asked him to follow us to the new address to unload, but he said we’d have to pay for an extra three hours. We reluctantly agreed, but then he ghosted us, stopped responding to our texts, and never showed up. Because of that, we were charged for four additional hours we didn’t receive and a late fee for the U-Haul return, since we (two young women) had to unload the entire truck ourselves. We had to rent equipment from Office Depot, adding even more unexpected costs, just to finish the job. I have a bad back, and this was incredibly stressful and physically demanding. Very disappointed with this company’s lack of professionalism and accountability.