Customer Reviews

• Already left a review for the first 4 Uboxes, this was for the 5th.

  Rating:

  Joseph P. (Reviewed on 6/19/2026)

• I believe Bernard really meant to do well, but I wasn't happy with the service. I think there was a lot of miscommunication on expectations, starting with Uhaul being almost a week late on delivery which affected the scheduling of workers. Several members of the team were not very helpful, and others were. I tipped them in cash.

  Rating:

  Joseph P. (Reviewed on 6/19/2026)

• On May 9, 2026, Bernard McCarthy Enterprises loaded my U-Haul for a 950-mile move. Upon arrival, nearly every piece of furniture was damaged. One pack of moving blankets I provided was never opened, photographed in the package before unloading. The majority of furniture was loaded with no blanket protection, causing extensive scuffing, a broken desk leg, deep grooves on custom built chairs, an irreplaceable handmade bench damaged beyond repair, wood and paint rubbed away on two large bookshelves, a permanently stained fabric bench, a torn recliner, and a non-functioning TV. A professional mover with 9 years experience who unloaded the truck provided a formal written statement documenting five specific loading errors and the damage they witnessed while unloading the truck. Bernard’s response to my dispute was that my request was unreasonable and he didn’t cause the damage. I was unable to obtain a refund for services or any compensation for the damage.

  Rating:

  Naomi A. (Reviewed on 5/21/2026)

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