Customer Reviews

• I spoke with one person to set my date and time. When they arrived another individual was doing the work. They took an additional two hours longer than I was quoted. Four individuals took more than four hours to unload a truck that two people packed in less than one and a half hours. Even with the wait for the elevator it seemed long. Boxes were not put in the apartment appropriately. Many were on their sides or upside down. 3 lay flat wardrobe boxes were left standing on end. They were putting my tv down upside down even though it was clearly marked as to which side was up. I will say we were able to reach a fair outcome for the additional time. I mentioned a few things wrong but they did accomplish the job without major damage. This would be a two star review but because they made good attempts to workout the extra time it shows good character and customer appreciation.

  Rating:

  Gilbert T. (Reviewed on 7/23/2025)

  Thank you for taking the time to share your feedback. While we regret that the experience did not fully meet your expectations, we appreciate your recognition of our efforts to reach a fair resolution. Time estimates are based on the information provided at booking. In this case, the scope of items to be moved required additional time than initially conveyed, along with elevator delays, which contributed to the extended unloading time to ensure everything was handled with care. We value your feedback about item placement and handling, and will use them to improve our processes moving forward. Thank you again for your understanding and patience -- we hope to have the opportunity to work with you in the future. - FeatherHaul Management

  FeatherHaul