- Rating:
xclusive loaders
Poor service. He had said they were on their way but didn't give an eta so they left us waiting (2 hours late from initial time request). The first guy was on the phone as he greeted and was unloading one handed. Having to use the elevator slowed things down but they ended up charging an extra hour. After completion, I couldn't find my small box of wine glasses with wine glass pictures on the outside (obv fragile). I asked the guy if he had seen it and he said he put everything from the uhaul in the elevator and he would ask his partner. I asked my apt complex and turns out the groundskeeper found a bag of trash as well as the box of wine glasses (and one blue drinking glass) that were valuable and gifted to me, all shattered near where they had parked. They obv mishandled it and didn't disclose the damages. The damages were upsetting but the unprofessionalism, carelessness, and dishonesty might be even worse. I found my foam roller and their bottles out in the parking lot the next am.