- Rating:
Experienced Movers
Outstanding. I could not have been happier. Very, very professional. Everything was handle with the outpost care.
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Outstanding. I could not have been happier. Very, very professional. Everything was handle with the outpost care.
I booked two movers from Thompson Relocations through the U Haul Moving Help app for Friday between 130 and 2 PM, paying for two hours of service. My building’s elevator was reserved from 1 and 5PM. At 2PM the dispatcher told me the movers were running late but could not provide an updated ETA. I received no update until 420 PM, when I was told they were on the way. The next message came at 6 PM from the driver saying he was 10 minutes away. The movers did not arrive until 640 PM, nearly five hours late. Because of this, I had already moved most of my belongings myself and the movers only handled a few items, finishing in about 30 minutes despite my paying for two hours. This experience was very frustrating and not what I expected from a service booked through U Haul Moving Help.