Customer Reviews

• I originally booked service for one U-Box. When the mover arrived, he suggested I would need two boxes, so I updated the order. After loading, it became clear that only one box was actually needed, so I contacted Moving Help to adjust the order before payment. I was told their system was down and to call the next day to receive a corrected payment code. While still on site, the mover saw the existing payment code for two boxes in the app. I explicitly told him not to use that code because it would charge me incorrectly. He acknowledged this. The next day I discovered he used the code anyway, which resulted in me being charged for three boxes. U-Haul had to issue refunds to correct the charges. I’m livid because I tipped him $100 expecting professionalism and honesty. This created unnecessary stress and billing issues during my move.

  Rating:

  Navorus M. (Reviewed on 3/10/2026)

• Rating:

  Jodi J. (Reviewed on 11/1/2025)

• one of the movers was clearly inexperienced and not very cautious, and I worried about fragile items he carried. Given the much higher hourly rate charged, I would have expected better care.

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  Elizabeth S. (Reviewed on 8/12/2025)

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