- Rating:
TEJAS MOVING SERVICES
This was the worst moving experience I've ever had. I’ve used U-Haul’s 2 movers for 3 hours multiple times with no issues, but this company was a disaster. The duo was 45 minutes late, one mover smelled of marijuana, dragged furniture, and handled my items carelessly — one piece was so damaged it needs to be replaced. I thought about cancelling the job but did not have a plan B and I should have listened to my intuition! I chose them because of their high ratings and after this experience, I suspect many of the reviews are fake. They charge higher rates than competitors which made the poor service even more frustrating. When I voiced concerns to the manager, Mark, asked for a partial refund in good faith and for services not meeting expectations, he became defensive and accusatory instead of taking responsibility. He also did not sound surprised with my feedback and claimed this individual had Autism as an excuse. Why are you sending him out on jobs if he is unable to perform them?