- Rating:
Couch Potatoes LLC
I hired Couch Potatoes expecting a smooth and professional experience. Instead, they forgot to load my bike into the truck, a glaring oversight that resulted in it being stolen after the move. A bike that was left behind entirely due to their mistake. I provided clear documentation and even offered specifics to help them replace the bike exactly, as was directed by them. But instead of a prompt resolution, I received sporadic, excuse-filled messages mostly about the owner Scott having health issues. While I sympathize with personal challenges, that doesn’t excuse a company from following through on basic responsibility. Weeks later, I still have no bike, no reimbursement, and no accountability. This should have been an easy fix. Moving companies are supposed to carry insurance for these situations. Instead, I was met with delays, radio silence, and a complete lack of professionalism.