- Rating:
ALL PR0 MOVERS
I cannot recommend this moving company based on my experience. The billing was handled in a way that I found unacceptable. Roberto Rodriguez informed me that I would only be charged an additional hour if the unloading exceeded 2.5 hours. The movers began unloading at approximately 10.50 a.m. and finished before 1 p.m., yet he insisted that I pay an additional $95. When I questioned the charge and asked that it be handled through the U-Haul Moving Help platform, Roberto Rodriguez instead instructed me to send the $95 directly to his personal Zelle account. I also asked to speak with the owner or manager, but he stated that the owner was unreachable. Feeling pressured to resolve the situation, I made the payment, which he confirmed receiving. I have opened a Resolution Center case with U-Haul because I do not believe the additional charge was justified based on the actual time worked. I hope this matter is resolved fairly.