- Rating:
Heavy Lifters Moving Services
I recently hired your service through the UHaul app. I scheduled the service for the morning and selected a 4-hour time block because our move involved loading items from a third-floor apartment. I also chose the Load and Unload option. Unfortunately, the service did not begin until 530 PM, by which time my wife and I had already completed the entire loading process ourselves. While the helpers who eventually arrived were professional and hardworking, the overall service was disappointing. I paid for four hours of help and both loading and unloading assistance, but we only received partial support. I find it unfair and unethical that this company overbooks its services, which often leaves customers to do a significant portion of the work on their own.