- Rating:
Big E moving
They communicated early a potential time change, showed up on time and worked hard. They unloaded our stuff quickly but also carefully. Overall I would use them again.
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They communicated early a potential time change, showed up on time and worked hard. They unloaded our stuff quickly but also carefully. Overall I would use them again.
The initial communication was extremely poor. Uhaul wasn’t clear that when booking, its loading OR unloading. The price doesn’t include both services. The rep helped me resolve that problem to make sure we were booked for the services we needed. The scheduling process lacked a LOT of communication. All I got was ‘this is your arrival window.’ It was a 2-hour window mid-morning to early afternoon on an extremely hot AZ summer day. We started loading things ourselves in the morning, so we were almost done by the time they showed up. We requested a morning time for the loading. In addition, they dropped a few items when unloading, which resulted in them being damaged (TV stand, some decor, and nightstand). The helper who was the lead was extremely good at his job. He was extra careful with our things. The other guy seemed new and was definitely not as careful with our belongings. All we got was an apology. Which I appreciated, but it’s just words. I recommend getting the insurance.
Excellent service, very punctual, courteous and efficient. Thank you very much!