- Rating:
Legacy Moving Pros LLC
The movers were two boys, aged 16 and 18. Their assistance was okay, but they arrived at 12 25p, even though our scheduled time was 11a. We were informed that they had overslept. During my initial conversation with Terrance, he assured me that he would refund any unused time. We utilized the moving labor for 2.5 hours, although we had paid for 4 hours. We decided not to have their help with unpacking or assembling beds to save money, as Terrance had told us would be the case. His crew was late, which meant we had already begun loading without the help we had paid for. As I write this review, Terrance did not keep his word. Instead, he blamed U-Haul for a supposed change in the refund policy. While policies are important, as a business owner myself, I believe it's crucial to honor commitments made to paying customers and to address any shortcomings in service, such as being late. Terrance can't take responsibility for the situation. Stealing customers money by lying- you must need it