- Rating:
MAXIM
First of all, the workers who showed up were completely unprofessional. They mentioned themselves that this wasn’t even their actual job and that they were just doing this on the side, so they had no real expertise. Secondly, they actually broke the leg of our table. When I informed the person in charge, they agreed to cover part of the damage, but they dragged it out for so long that it went beyond the timeframe where we could even follow up through U-Haul. They made repeated excuses, never took responsibility, and never followed through on their promises. They also showed up at different times — one arrived too early, the other more than an hour late — and clearly had no coordination or plan. They underestimated the work and left us to move the heavier items ourselves to avoid further damage. This was a very disappointing experience. I strongly recommend reading the negative reviews — what happened to us has happened to others as well.