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The experience with MovNpros for a local move from a two-bedroom apartment was excellent from start to finish. From the start, the process was seamless, the move has 3 flight of stairs and they did it so efficiently. Brett and his crew were very friendly. I highly recommend this movers.
The movers themselves are great but the service leaves a bit to be desired. I'm not sure if the company is based in Tulsa because they told me it would take an hour to 90 minutes to get to my location. I paid for two movers but only one person showed up during my move and they told me it was because the other person had car trouble. The one person did his best and managed to unload everything in about an hour, but I honestly kind of wish he had taken his time, because the wrap on a lot of our big furniture pieces was torn on the way in, definitely dragged on the ground or caught on something. I usually tip but I've effectively paid 120$ for about an hour of work from 1 mover. U-haul told me to contact the company, and the company told me I was making things hard for them and it was out of their hands since they're a 3rd party. Also the company called me and asked to talk to the guy through my phone instead of calling him directly, kinda unprofessional.
Never again! This company (and some of its workers) are incompetent!!! After 45 min of waiting, i called the company, who had not even sent movers at our agreed upon time. I waited another 25 min for two movers to arrive. One was competent and the other was not. They began to load the truck inappropriately- with light things on the bottom and heavier boxes on top. I asked them to move some of the lighter crushed boxes to the top and they did, thankfully. By the end, the two were arguing about where to put things and the incompetent one was complaining about how my stuff was too flimsy. I directed them how to pack the final things and was glad to wish them goodbye. I drove carefully to a friend's and when i opened the truck, all of the things (including heavier boxes) they had insisted upon loading up front had fallen over all the other things in back, pushing my bike chain into wooden furniture. It's scratched to the point of not being able to sand out. Terrible job!!!!!!
