Customer Reviews

• move was fine - but I doubled up on reservations and canceled the second job - BUT the worker onsite took a photo of my phone (without my permission or my knowledge) and used BOTH payment codes to get paid - Since the job was all done before noon - the PM job being used was not authorized. Sneaky workers who seem to know how to do this - as they called me about my AM review 4 times to change it - then tell me I am hurting their family - even though I have told the truth - I did not intend for two orders - canceled one - as one was for AM and one for PM - but had to wait until when truck available - so told the worker I canceled the PM job - and then worker snuck a photo of my phone to get both codes and used it ,I am not sure what that is called, but it is not authorized, good business, or even warranted - they did not earn the money they took from me ,and did it in a way to be sneaky and act like it was my fault - I would avoid this provider as UHaul no help either ,I tip $40

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  Paul B. (Reviewed on 3/23/2026)

• Did a great job.

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  Debbie H. (Reviewed on 3/22/2026)

• Somehow had a double order generated and canceled one - however, the provider used the payment code to secure payment for a job not performed - I was giving the payment code, and the worker (unknowingly to me) - took a photo of my phone to get the second code to use to get the second job - UHAUL was zero help in any refund and the provider stated they would refund but after 10 days - NOTHING - had to do a chargeback. I am pretty upset that after a smooth move, a shady worker takes a photo of my phone (without my knowledge) and then uses that code too to steal the money for a job they did not do - AND after telling them that I had canceled the job, as it was a duplicate. Because of this experience I am wary of using UHAUL services, as they were no help (even with the unwarranted ) acts done during my move - how can this be a good experience? and how can UHAUL not help? How can a company stand by any employee doing this? Chargeback and filed complaints with BBB and others.

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  Paul B. (Reviewed on 3/20/2026)

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