Customer Reviews

• Rating:

  Siu Fung T. (Reviewed on 6/8/2026)

• I had an extremely frustrating experience on my moving day due to a dispute between U-Haul and Blackbear Moving that left me caught in the middle with no resolution. U-Haul delayed the delivery of my reserved truck by 30 minutes. This directly caused Blackbear's crew to arrive and start late — a delay that was entirely outside my control. Despite this, Blackbear is now demanding that I pay for that 30-minute gap. When I contacted both companies to resolve this, neither accepted any responsibility. U-Haul told me to call Blackbear. Blackbear told me to call U-Haul. I spent a lot of time on hold with each of them — on my moving day — only to be passed back and forth with no solution offered. To make matters worse, Blackbear continues to call me repeatedly demanding payment for a delay they did not cause and that I did not create. This is completely unacceptable. Moving is already stressful enough. For two companies to leave a customer stranded, ignored, and and harassed is horrible.

  Rating:

  Ishrat H. (Reviewed on 6/4/2026)

  First of all, it is your responsibility to have the moving truck available and ready on-site at the scheduled time. We provided the moving time as agreed, and it is not our responsibility if there are delays in obtaining or preparing your truck. Customers are expected to plan ahead for potential delays. Our movers arrived 5 minutes before the scheduled start time and were fully prepared to begin the move. However, due to issues unrelated to our company, our crew was forced to wait for over one hour before any work could begin. Regarding payment, our policy is straightforward. We are not responsible for delays caused by circumstances outside of our control. Despite waiting for more than an hour due to your situation, our staff remained patient and accommodated the delay. Additionally, payment was not completed until approximately 30 minutes after our team had already been waiting for over an hour. We always strive to provide professional and reliable service, but we cannot accept respon

  BlackBear

• I had a great experience with black bear movers. I was late coming back from picking up some furniture, and they waited for me patiently. They were professional and attentive to my belongings, and the move was really efficient. They even offered to put together my table because they had extra time, and they could see it would be hard for me to flip it over myself. Recommend to all!

  Rating:

  Farnoush H. (Reviewed on 6/2/2026)

View All 60 Reviews