- Rating:
Prime Moving
Hired 2 Helpers for 2 hours, they had car trouble so never arrived. 1 person showed up later, stayed for only a short time; after initally promising to stay for 4 hours to replace the original 2 person x 2 hours that was hired. Also, was promised a partial refund within 2 buisness days. After no word or refund, I followed up via email and phone, to which no response to either over 3 weeks. Currently, Uhual is facilitating a dispute to resolve the matter. While I can understand things happen (car trouble) this was the second day we had hired them, they were also late the first day and mishandled furniture causing damage. When you are hiring help for a specific time frame and a tight timeline bound by truck rental and elevator bookings you need reliability from a company. Unfortunately, I was left with scratched up furniture from day 1 of hire and left doing most of heavy lifting on day 2. Definitely not an ideal outcome. Avoid this company.