- Rating:
Hands 2 Hands
Terrible!!!!!! I booked them to just unload a U-haul. I requested a 7am start but they do not start work until 8 so we agreed on 8am start. The day before the job they called to say they are a distance drive and won’t be able to start until 9am. They knew my address and should have planned to just leave earlier. Ten minutes later they called wanting to change the time to 10am because they overbooked. At this point I thought they might not even show. I did not honor the 10am request as I knew I had to get the U-Haul back to not pay for an extra day. They could not follow simple directions via google maps or my simple instructions over the phone to find my new address. When they did arrive it was two elderly guys that were so unfit they could hardly carry boxes, let alone furniture up one small flight of stairs. My son ended up doing most of the unloading and carrying. Pay a little extra and get someone else who can physically do the job and be reliable. It was a nightmare.