- Rating:
Recommends this product
None
High security steel storage lock for U-Haul storage units and many home uses. U-Haul specifies a unique sequence of 143 distinct operations necessary to create this level of premium quality.
Recommends this product
None
Did not receive key
You guys took my money
Recommends this product
Seems like a good product. Did not find any issues.
Recommends this product
Havent used yet but our kids bought the same one and were very please with it. Some difficulty putting on until they read the instructions.
High security steel storage lock for U-Haul storage units and many home uses. U-Haul specifies a unique sequence of 143 distinct operations necessary to create this level of premium quality.
Recommends this product
None
Did not receive key
You guys took my money
Recommends this product
Seems like a good product. Did not find any issues.
Recommends this product
Havent used yet but our kids bought the same one and were very please with it. Some difficulty putting on until they read the instructions.
I have the circular stainless steel lock, (2020BQ on back) can I use this lock outdoors in multiple weather conditions?
Hi Jen! These are stainless steel; they are made to withstand the elements. I hope that helps.
Is this lock good for a gym locker
Hi Robert! This would work for your gym locker. Have a great day!
If I order multiple of these, will they be keyed alike or keyed differently?
Hi Amber! These are keyed differently. Thanks for asking!
Does this lock fit on a U-Box?
Hi Fred. Yes, that will work. Have a great day!
will this lock lock the chains together on a trailer?
Hi Len! No, I would suggest using a padlock. I hope that helps!
I want to remove a lock from my cart unfortunately it can’t be done without help.
Hi Yvonne! Please contact us at 866-277-6855, we can help you out!
Where on the pod do you attach the lock and how?
Hi Cathy. There is a latch on the door of the U-Box, that is where you attach the lock. I hope that helps!
I bought a lock but lost the keys can I get a key for 4721B ?
Hi Jeffery! We recommend you contact a lock smith. Have a good day!
Does U-Haul have a master key to locks
Hello Jose! Keys are made unique for each individual lock and packaged together. We do not create or provide duplicate keys. Have a great day!
What are the dimensions of the area under the shackle?
Hi John. Approximately 3/8" x 7/8" (H x W).
Hello, I've lost the keys for my lock. There's a number on the back of the lock. Can I get replacement keys based off of the number?
Keys are made unique for each individual lock and packaged together. We do not create or provide duplicate keys.
Is there a rule stating that I can not cut my own lock off in order to replace it due to keys being stolen and or lost.
Hi Larry. Yes, if you are speaking at a storage location. You can speak to the general manager there to confirm the proper procedures. Have a great day!
You guys make me buy a lock, do you then take it in for a return?
Hi Heather! We can process a return as long as the lock is new, not used, and you have the receipt. I hope that helps.
Hi Heather! We can process a return as long as the lock is new, not used, and you have the receipt. I hope that helps.
Hi Heather! We can process a return as long as the lock is new, not used, and you have the receipt. I hope that helps.
Hi Heather! We can process a return as long as the lock is new, not used, and you have the receipt. I hope that helps.
WHERE CAN I GET EXTRA KEYS FOR LOCK >>>? WENT TO A LOCKSMITH AND THEY DONT HAVE BLANKS FOR KEY
Hello. I am sorry however we don't have spare keys or extra keys for the lock. If the locksmith is of no help either, you may need to purchase a new lock. I am sorry about that.
What company manufactures this lock?
Hi David! This lock is manufactured in China. Have a good day!
I know that you guys say to contact a locksmith for help with lost keys. What if I am an out of town locksmith that just moved here and lost my keys. Can I pick my own lock off of my storage room?
Hi Chuck! I would talk to the general manager of the location your storing at. Have a great day!
Cuál es el costo para abrir un candado del storage????
I am sorry, I am not sure what you are asking.
Are these good for Ubox containers?
Hello Yasmin, I believe you will find a little longer neck lock with key is the best for these containers. Thank you for your question.
The locks are good but these keys are garbage as they bend and break relatively easy. And the fact that you can't buy a blank is how you say B.S.
Hi Rex, We regret the experience you have had with the keys. I will forward you comments on to the manufacture. Thanks for your feedback.
Do have replacement key for lock?
Hi Howard, Unfortunately no, we recommend you contact a lock smith.
I lost my keys to the lock I was wondering how to get one or how can I break the lock off
Hi, Pete! We recommend contacting a local locksmith if you need assistance removing the lock. Thank you!
What does the "Lifetime Guarantee" on the lock cover?
Hello, Rodney! Here is the lifetime guarantee statement, which is printed on the back of the packaging for this lock: This lock is simply guaranteed to last a lifetime. If this lock stops working just send it to: U -Haul Lock Dept., 1690 N. Topping, Kansas City, MO 64120. We will send you a new lock for free and a check to cover your postage. Use as an effective deterrent but remember U-HAUL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Thank you!
Can I order replacement keys for this product? If so, where from?
Hello, Alex! Unfortunately, at this time, we cannot offer replacement keys. You will need to purchase an entirely new lock to get new keys. If you need help removing the lock because you have lost your keys, please contact a local locksmith. Thank you!
Can I order a lock online days ahead and pick up in store when I first come to claim access to my storage unit?
Hello, Babs! Yes - if you select "pick up in store" here on the product page and select the location that you will be getting your storage unit with, you will have the option to select the date for picking up the lock that coordinates with when you are planning to access your storage unit. I hope that is helpful!
How much does it weigh?
Hi, Yaakov! The lock itself weighs 0.5 pounds. Thank you for asking!
Will this lock fit a 4 x 8 cargo trailer door?
Hi, James! Yes, this lock is compatible with the U-Haul 4 x 8 cargo trailer door. Thanks for asking!
So when it says "lifetime Warranty" Do most U-haul facilities either know and or honor this??
Hello, Josh! Our lock warranty is as follows: If the lock stops working, send it to: U-Haul International Retail Sales 2727 N Central Ave Phoenix, AZ 85004. We will send you a new lock for free and a check to cover your postage. Thank you!
My wife misplaced or lost the storage lock keys. how can we get into our storage, She now has dementia so has no memory (Glendale Bell Road
Hi, Martin! The best option is to reach out to a local locksmith for assistance cutting/opening the lock. Thank you!
I lost my keys what other way can I open my lock
Hello, Demetrius! We recommend reaching out to a local locksmith for help opening your lock without the keys. Thank you!
I lost one of my keys, and I'm worried about this key getting lost can I get a key copied
Hi, Diana! Any locksmith should be able to make excess keys for you. Please contact a locksmith near you for more information. Thank you!
Are all these locks keyed alike or does each lock come with their own personal set of keys.
Hello! Each lock comes with its own personal set of keys. These locks are not keyed alike. Thank you for your question!
My key broke inside my Uhaul lock on my storage unit, And I can't open it. What can I do
Hey, Tammy! We recommend reaching out to a local locksmith for assistance. Thank you!
Do you sell 6 locks that are keyed alike/
Hey, Robert! No, we do not sell a pack of 6 keyed-alike locks. The closest we have is a set of 4 Keyed-Alike 3/4” Covered Aluminum Locks. Thanks for asking!
What kind of bolt cutters do you need to cut this lock?
Hi, John! We recommend reaching out to a local locksmith for assistance with cutting or removing this lock. Thank you!
Lost keys. Need keys.
Hi, Ron! Please contact a locksmith for assistance. We cannot provide replacement keys. Thank you!
Where is the lock made?
Hey, Mike! This lock is made in China. Thanks for asking!
How do I bust this lock open without a key
Hi, Phill! We recommend contacting a locksmith for assistance. Thank you!
What's the largest shackle size that can be used on the Uhaul trailer asp?
Hi, Eli! The largest shackle that can be used is 7/16” in diameter. I hope that is helpful!
Do I have to use this lock at the U Haul storage facility? I am not comfortable with not getting extra keys.
A Discus Style lock must be used at all U-Haul facilities, however no, this particular lock does not have to be used.
I've lost my keys, so what should I use to cut this lock off?
We recommend reaching out to a locksmith for assistance.
Will this lock fit the Ubox?
No, this lock does not fit on a U-Box.
What is the warranty? I bought this lock to put in my storage unit and a couple weeks later it would not open. The key goes in, turns, and opens slightly, but will not open enough to get the lock off. I'm still currently Locked out of my unit.
Assuming you are storing at a U-Haul Storage location, go into the store and explain the situation to the store's General Manager. They will help you with the lock and give you a new lock for free.
Several posters below said the lock does not fit the uhaul they rented--how can I be guaranteed that this will fit the truck?
This lock does indeed fit all U-Haul trucks!
We have added a video to this page displaying how to properly attach this lock to the back of any U-Haul truck.
My shipping container supposedly accepts any lock "as long as the shackle is 1/2." I'm not sure what that means! Will this lock due? Is the shackle 1/2"?
The shackle height of a lock is the distance between the the padlock shackle (rounded bar) and lock casing.
Our disc lock has a shackle height of 3/8" (10 mm) so it will be too small for your shipping container. We have a variety of other locks that will fit your needs here.
I want to use this lock on my gate outside. Will this lock rust?
Diane, because the lock is made of stainless steel it will not readily rust as ordinary steel does. However, it is not fully rust-proof in low-oxygen or high-salinity environments. Thank you.
I lost my keys. I know replacements aren't offered. How could I get in my storage?
Please check with the General Manager of the UHaul storage location. If your storage unit is not a UHaul storage unit, I would suggest you check with the owner of the facility.
Will this lock work on a locker at a gym? I've had problems with my lock getting cut off my locker.
It would depend on the size of the hole in the latch on the locker.
I lost the keys so can I take it off with a grinder
We do not suggest using a grinder.
I lost one of the two keys for my discus lock. Can I get a replacement? Locksmiths do not have any blanks that are the same.
Sorry. Our vendor does not make replacement keys available to us on our locks.
purchased one of these for a storage unit back in november. went to the storage unit again the other day and cant get the lock to open. the key fits in, it just wont turn at all. how do you get this opened?
Our moving supplies program manager writes: "Unfortunately we do not have replacement keys. Please contact the storage operator and have them cut the lock off."
Will this lock work on the back of a Uhaul truck?
Yes, the U-Haul disc lock will work on the back of a U-Haul truck.
can the U-Fortify Heavy Duty Disc Padlock 2-3/4" be cut/broken with a bolt cutter
The advantage of disc locks is that on a storage door/ rear door application, the shackle of the lock is not exposed. Therefore, it cannot be cut with bolt cutters.
Have questions or need help?
Chat live with a moving supplies specialist
Buy Online, Pick up in Store orders are typically ready for pick up within two hours of submitting an order. Orders placed after store hours will be ready for pick up the next day. In-Store availability is based on the store inventory and is typically updated every two hours. Orders are held for four days after processing.
Free standard shipping is available on qualifying orders $100 (USD) or more when shipped within the contiguous U.S. or on orders $150 (CAD) or more when shipped within Canada.
Next-Day Delivery:
Our network of friendly neighborhood delivery drivers will pickup qualifying products from your local U-Haul Store and deliver them to your door.* This service is available in most areas on our most popular products. Choose Next-Day delivery while shopping to check availability in your area.
*Delivery fee will be calculated at checkout.
Free standard shipping is available on qualifying orders $100 (USD) or more when shipped within the contiguous U.S. or on orders $150 (CAD) or more when shipped within Canada.
In-Store Pickup Savings! When you pick up your order instead of shipping it to your home, you may see additional savings as some products will be priced lower for in-store pickup.
Next-Day Delivery:
Our network of friendly neighborhood delivery drivers will pickup qualifying products from your local U-Haul Store and deliver them to your door.* This service is available in most areas on our most popular products. Choose Next-Day delivery while shopping to check availability in your area.
*Delivery fee will be calculated at checkout.
I have the circular stainless steel lock, (2020BQ on back) can I use this lock outdoors in multiple weather conditions?
Hi Jen! These are stainless steel; they are made to withstand the elements. I hope that helps.
Is this lock good for a gym locker
Hi Robert! This would work for your gym locker. Have a great day!
If I order multiple of these, will they be keyed alike or keyed differently?
Hi Amber! These are keyed differently. Thanks for asking!
Does this lock fit on a U-Box?
Hi Fred. Yes, that will work. Have a great day!
will this lock lock the chains together on a trailer?
Hi Len! No, I would suggest using a padlock. I hope that helps!
I want to remove a lock from my cart unfortunately it can’t be done without help.
Hi Yvonne! Please contact us at 866-277-6855, we can help you out!
Where on the pod do you attach the lock and how?
Hi Cathy. There is a latch on the door of the U-Box, that is where you attach the lock. I hope that helps!
I bought a lock but lost the keys can I get a key for 4721B ?
Hi Jeffery! We recommend you contact a lock smith. Have a good day!
Does U-Haul have a master key to locks
Hello Jose! Keys are made unique for each individual lock and packaged together. We do not create or provide duplicate keys. Have a great day!
What are the dimensions of the area under the shackle?
Hi John. Approximately 3/8" x 7/8" (H x W).
Hello, I've lost the keys for my lock. There's a number on the back of the lock. Can I get replacement keys based off of the number?
Keys are made unique for each individual lock and packaged together. We do not create or provide duplicate keys.
Is there a rule stating that I can not cut my own lock off in order to replace it due to keys being stolen and or lost.
Hi Larry. Yes, if you are speaking at a storage location. You can speak to the general manager there to confirm the proper procedures. Have a great day!
You guys make me buy a lock, do you then take it in for a return?
Hi Heather! We can process a return as long as the lock is new, not used, and you have the receipt. I hope that helps.
Hi Heather! We can process a return as long as the lock is new, not used, and you have the receipt. I hope that helps.
Hi Heather! We can process a return as long as the lock is new, not used, and you have the receipt. I hope that helps.
Hi Heather! We can process a return as long as the lock is new, not used, and you have the receipt. I hope that helps.
WHERE CAN I GET EXTRA KEYS FOR LOCK >>>? WENT TO A LOCKSMITH AND THEY DONT HAVE BLANKS FOR KEY
Hello. I am sorry however we don't have spare keys or extra keys for the lock. If the locksmith is of no help either, you may need to purchase a new lock. I am sorry about that.
What company manufactures this lock?
Hi David! This lock is manufactured in China. Have a good day!
I know that you guys say to contact a locksmith for help with lost keys. What if I am an out of town locksmith that just moved here and lost my keys. Can I pick my own lock off of my storage room?
Hi Chuck! I would talk to the general manager of the location your storing at. Have a great day!
Cuál es el costo para abrir un candado del storage????
I am sorry, I am not sure what you are asking.
Are these good for Ubox containers?
Hello Yasmin, I believe you will find a little longer neck lock with key is the best for these containers. Thank you for your question.
The locks are good but these keys are garbage as they bend and break relatively easy. And the fact that you can't buy a blank is how you say B.S.
Hi Rex, We regret the experience you have had with the keys. I will forward you comments on to the manufacture. Thanks for your feedback.
Do have replacement key for lock?
Hi Howard, Unfortunately no, we recommend you contact a lock smith.
I lost my keys to the lock I was wondering how to get one or how can I break the lock off
Hi, Pete! We recommend contacting a local locksmith if you need assistance removing the lock. Thank you!
What does the "Lifetime Guarantee" on the lock cover?
Hello, Rodney! Here is the lifetime guarantee statement, which is printed on the back of the packaging for this lock: This lock is simply guaranteed to last a lifetime. If this lock stops working just send it to: U -Haul Lock Dept., 1690 N. Topping, Kansas City, MO 64120. We will send you a new lock for free and a check to cover your postage. Use as an effective deterrent but remember U-HAUL IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Thank you!
Can I order replacement keys for this product? If so, where from?
Hello, Alex! Unfortunately, at this time, we cannot offer replacement keys. You will need to purchase an entirely new lock to get new keys. If you need help removing the lock because you have lost your keys, please contact a local locksmith. Thank you!
Can I order a lock online days ahead and pick up in store when I first come to claim access to my storage unit?
Hello, Babs! Yes - if you select "pick up in store" here on the product page and select the location that you will be getting your storage unit with, you will have the option to select the date for picking up the lock that coordinates with when you are planning to access your storage unit. I hope that is helpful!
How much does it weigh?
Hi, Yaakov! The lock itself weighs 0.5 pounds. Thank you for asking!
Will this lock fit a 4 x 8 cargo trailer door?
Hi, James! Yes, this lock is compatible with the U-Haul 4 x 8 cargo trailer door. Thanks for asking!
So when it says "lifetime Warranty" Do most U-haul facilities either know and or honor this??
Hello, Josh! Our lock warranty is as follows: If the lock stops working, send it to: U-Haul International Retail Sales 2727 N Central Ave Phoenix, AZ 85004. We will send you a new lock for free and a check to cover your postage. Thank you!
My wife misplaced or lost the storage lock keys. how can we get into our storage, She now has dementia so has no memory (Glendale Bell Road
Hi, Martin! The best option is to reach out to a local locksmith for assistance cutting/opening the lock. Thank you!
I lost my keys what other way can I open my lock
Hello, Demetrius! We recommend reaching out to a local locksmith for help opening your lock without the keys. Thank you!
I lost one of my keys, and I'm worried about this key getting lost can I get a key copied
Hi, Diana! Any locksmith should be able to make excess keys for you. Please contact a locksmith near you for more information. Thank you!
Are all these locks keyed alike or does each lock come with their own personal set of keys.
Hello! Each lock comes with its own personal set of keys. These locks are not keyed alike. Thank you for your question!
My key broke inside my Uhaul lock on my storage unit, And I can't open it. What can I do
Hey, Tammy! We recommend reaching out to a local locksmith for assistance. Thank you!
Do you sell 6 locks that are keyed alike/
Hey, Robert! No, we do not sell a pack of 6 keyed-alike locks. The closest we have is a set of 4 Keyed-Alike 3/4” Covered Aluminum Locks. Thanks for asking!
What kind of bolt cutters do you need to cut this lock?
Hi, John! We recommend reaching out to a local locksmith for assistance with cutting or removing this lock. Thank you!
Lost keys. Need keys.
Hi, Ron! Please contact a locksmith for assistance. We cannot provide replacement keys. Thank you!
Where is the lock made?
Hey, Mike! This lock is made in China. Thanks for asking!
How do I bust this lock open without a key
Hi, Phill! We recommend contacting a locksmith for assistance. Thank you!
What's the largest shackle size that can be used on the Uhaul trailer asp?
Hi, Eli! The largest shackle that can be used is 7/16” in diameter. I hope that is helpful!
Do I have to use this lock at the U Haul storage facility? I am not comfortable with not getting extra keys.
A Discus Style lock must be used at all U-Haul facilities, however no, this particular lock does not have to be used.
I've lost my keys, so what should I use to cut this lock off?
We recommend reaching out to a locksmith for assistance.
Will this lock fit the Ubox?
No, this lock does not fit on a U-Box.
What is the warranty? I bought this lock to put in my storage unit and a couple weeks later it would not open. The key goes in, turns, and opens slightly, but will not open enough to get the lock off. I'm still currently Locked out of my unit.
Assuming you are storing at a U-Haul Storage location, go into the store and explain the situation to the store's General Manager. They will help you with the lock and give you a new lock for free.
Several posters below said the lock does not fit the uhaul they rented--how can I be guaranteed that this will fit the truck?
This lock does indeed fit all U-Haul trucks!
We have added a video to this page displaying how to properly attach this lock to the back of any U-Haul truck.
My shipping container supposedly accepts any lock "as long as the shackle is 1/2." I'm not sure what that means! Will this lock due? Is the shackle 1/2"?
The shackle height of a lock is the distance between the the padlock shackle (rounded bar) and lock casing.
Our disc lock has a shackle height of 3/8" (10 mm) so it will be too small for your shipping container. We have a variety of other locks that will fit your needs here.
I want to use this lock on my gate outside. Will this lock rust?
Diane, because the lock is made of stainless steel it will not readily rust as ordinary steel does. However, it is not fully rust-proof in low-oxygen or high-salinity environments. Thank you.
I lost my keys. I know replacements aren't offered. How could I get in my storage?
Please check with the General Manager of the UHaul storage location. If your storage unit is not a UHaul storage unit, I would suggest you check with the owner of the facility.
Will this lock work on a locker at a gym? I've had problems with my lock getting cut off my locker.
It would depend on the size of the hole in the latch on the locker.
I lost the keys so can I take it off with a grinder
We do not suggest using a grinder.
I lost one of the two keys for my discus lock. Can I get a replacement? Locksmiths do not have any blanks that are the same.
Sorry. Our vendor does not make replacement keys available to us on our locks.
purchased one of these for a storage unit back in november. went to the storage unit again the other day and cant get the lock to open. the key fits in, it just wont turn at all. how do you get this opened?
Our moving supplies program manager writes: "Unfortunately we do not have replacement keys. Please contact the storage operator and have them cut the lock off."
Will this lock work on the back of a Uhaul truck?
Yes, the U-Haul disc lock will work on the back of a U-Haul truck.
can the U-Fortify Heavy Duty Disc Padlock 2-3/4" be cut/broken with a bolt cutter
The advantage of disc locks is that on a storage door/ rear door application, the shackle of the lock is not exposed. Therefore, it cannot be cut with bolt cutters.