I WILL NEVER EVER USE U HAUL AGAIN! You advertise BUY LOTS OF BOXES- JUST RETURN WHAT YOU DONT USE. I followed your advice and tried to return my extra boxes.I went to the u haul location that takes returns and gave them my printed order number with every item listed on my online receipt since I ordered EVERYTHING online I have my order number ALL of the information regarding my purchase including my method of payment. The RUDE store manager would not accept my order number -online receipt and said I have to have my packing slip that was given to me when I picked the items up. NO ONE TOLD ME I HAD TO HAVE THIS SLIP TO RETURN SOMETHING! I have a RECIPT for my purchase and that should be ALL THAT I NEED! NOW IM STUCK WITH BOXES I DONT NEED AND I WOULD NOT HAVE BOUGHT SO MANY IF I KNEW HOW AWFUL YOUR CUSTOMER SERVICE IS AND THAT EVEN IF YOU HAVE YOUR PURCHASE RECEIPT YOU CANNOT GET A RETURN FROM UHAL. IT IS A SCAN TO STICK YOU WILL LEFT OVER ITEMS. AWFUL CONSIDERING THEY ARE UNUSED GOOD ITEMS THAT CAN JUST GO BACK ON THE DARN SHELF. WORST EXPERIENCE EVER AND I WILL TELL EVERYONE I CAN NEVER TO USE UHAUL AS THEIR CUSTOMER SERVICE SUCKS AND EVEN IF YOU HAVE YOUR RECEIPT WITH ALL OF THE INFORMATION NEEDED ON IT INCLUDING EVERY SINGLE ITEM AND PROOF IT WAS PAID FOR AND PROOF OF PAYMENT METHOD THEY WILL REFUSE YOU! I HAVE NEVER BEEN REFUSED A RETURN WITH A DARN RECEIPT!! HORRIBLE!!