In-store Pick Up & Shipping Details

Buy Online Pick Up In Store

Shop online and pick it up in store for free! No minimum order required. Our most popular items are available for pickup same-day! Just choose "Pick up in store" as you add items to your cart. At checkout, select your pickup time and we will have the items on-hand when you come into U-Haul.

In-Store Pickup Savings! When you pick up your order instead of shipping it to your home, you may see additional savings as some products will be priced lower for in-store pickup.

Free Shipping

Free standard shipping is available on qualifying orders $100 (USD) or more when shipped within the contiguous U.S. or on orders $150 (CAD) or more when shipped within Canada.


This offer is not valid for orders shipped to Alaska and Hawaii. Exact shipping costs are available when you checkout.

Certain products and brands may be excluded from the promotion. These products are marked as excluded from free shipping on the product page.

We only ship to street addresses within the 50 states and Canada. We cannot ship to P.O Boxes, Military APO/FPO addresses or to the following locations: Puerto Rico, U.S. Virgin Islands, Guam, and Mexico.

Freight Fees

Freight Fees may apply to oversize or overweight items. These additional costs are shown as a shipping disclaimer on the product page if applicable.


Within 30 days of delivery of your order, you may return any items that are in new condition (including original packaging and accessories) or items found to be defective.

When returning items bought online, you have two options.

  1. Return to Store — If the return is of an item(s) sold online as available for in-store pickup, you may take the return to a U-Haul store for a refund or store credit. For all other items, return by mail.
  2. Return by Mail — The customer is responsible for paying the return shipping label. Contact our customer service team at 1-800-269-6737 (6 am – 4 pm MST) to get a return address.

Buy-Back Guarantee

When you order boxes online or pick them up in store, we offer a 100% buy-back guarantee. This means we will refund the full purchase price of any unused box when you bring your boxes and receipt to U-Haul stores (dealers excluded).

Frequently Asked Questions
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