Verified Trailer Hitch Installation Customer Reviews

Make sure to ask for Jean for your installation.he is the best doesn’t take short cuts, very thorough.

Really very good and well done.

Everything was great. Professional and friendly staff. Clean and organized facility. Would benefit from a small waiting area while getting hitch installed. Otherwise, very satisfied!

The shipping of the materials was an issue prior to the install, we had to reschedule 3 times so that was not convenient but the install itself was great. Very knowledgeable staff. Efficient. Would recommend

Fast , efficient, helpful and very friendly

Your staff is top notch- very professional and helpful

They were super friendly and helpful. They fixed it up in under 1 hr!

There was a mistake made by the first associate I spoke to over the phone which set off a few more missteps. At the end of the day I ended up happy with my purchase and experience due to everyone I dealt with being extremely nice, patient, and professional. Thank you.

I had a hard time with the app. I did not order the right hitch because the drop down options didn’t specify that I needed to choose between single exhaust or dual exhaust.

Everything perfect. Tks

Sam was excellent and above my expectations

They did all of this in less time than it was required. Friendly and helpful and very kind.

Great service from Victor

Wonderful customer service they took the time to answer all my questions would definitely recommend these guys

Charles was AMAZING. He walked us through it all and made sure we understood how to work it and what to check etc. he was great! Thank you Charles Melton!!

Quoting was a little complex at first, but team went above and beyond in looking at options, working with my preferences, and making the whole experience a friendly and hospitable time while waiting. 11/10 service

The hit installation that was done on my car at 266 Rue St Louis broke my tail light last Friday (May 22) and the tech and manager tried to lie that they did not do it but clearly they did because the pieces are even in the trunk area.

Friendly folks and prompt service

Ability to more easily contact the facility directly vmrather than having to go thru the automated call center each time. Especially important once the work is scheduled.

I was not told that the reservation I made was “tentative” so I received a call saying that they needed to schedule my appointment for a different day. We managed to get it to be the day I originally scheduled it as, but that needs to be labeled much more clearly on the app.

Don’t know ,my experience has very good

Great service and super fast

I recommend the shop since all process hitch and wiring took 2 hours to complete.

Great folks at the mesa store.

Great staff - very knowledgeable. Strong customer service.

Amazing job.

The store manager and her team went above and beyond to install my wiring harness - even without an appointment. I would highly recommend their services!

Nope great work

Very nice people. Explained everything in detail. Highly recommend

Fast service and friendly people

The team was patient, knowledgeable, and helpful. They comforted us and were reasonably quick with the hitch installation. I overheard them while we waited for our car helping to find solutions for other customers as well — very empathetic team.

Associate was friendly, informative and very quick. He did a great job. Although I haven’t used the hitch yet, I’m very happy with the installation process.

They were on time and efficient

Seating. That’s the only reason I didn’t give it 5 stars.

I arrived for a scheduled appointment to find no employee working installs. My suggestion is: Refer to reservation scheduling for shift coverage, or schedule installs when employees arrive.

Will, my hitch technician was amazing. He basically fixed the damage to my car ( done at the Poughkeepsie level cation) and installed the hitch with in ninety minutes.

Excellent customer service, I would recommend to anyone

It was installed as it was promised

Rob was great to deal with

Excellent job. Took less time than anticipated. More comfortable chairs and coffee available would be nice

Easy and quick way to get it done…fair pricing

Actually I'd like to talk about what you could do to improve the experience for your employees. Mr Lee did an amazing installation excellent probably solving skills my install looks beautiful, Please get him a four-post lift to make the work easier on him and others. I'm recommending the Urbana U-Haul and Mr. Lee and all the guys and gals to everybody I know

They really helped me out in pinch. Great and friendly staff!

Excellent, easy to schedule, use app and installation went well, thank you

Quick and easy.

Great consultation, quick installation and amazing price.

Nothing! Brandon, Cooner, and Pete, were amazing! They went above and beyond and assisting me. This location is actually 20 minutes. Out of my way, however, because of them I will gladly make the drive.

Everyone who worked there was very helpful and competent, even their trainee. I waited with my car, and everything was done in an hour just like I was told it would be. I made the appointment only 24 hours in advance, and was astonished at how quickly they were prepared to work on my car. Awesome experience overall!

I had a great experience. Jaquan greeted me pleasantly and was so helpful with communicating when my vehicle would be serviced. Quinton found me a quiet area where I could work while waiting for my vehicle. He also let me know when my vehicle entered the bay to have the hitched placed (which was very quickly). Zach came out and let me know when my vehicle was almost done and then came back and ensured I had no questions. This was all done in under an hour! I highly recommend U-Haul of Frederick and am grateful for the superior customer service that Zach, Jaquan and Quinton provided.

Had to reschedule several times due to various circumstances. However, the store manager, Kevin, made things right and did an excellent job with the installation.

Ash ,the installer, was very professional and the job was done immediately. My hitch looks good. The experience at Uhaul Marine drive was seamless and exceptional. Also, the person who received my call was great, I was accommodated at the minute .Thank you.

They did an awesome job. Committed to be done in about an hour and a half, and I think it was done in less than that. friendly and accommodating.

Emil and his staff juggled the steady stream of customers returning weekend rentals and picking new vehicles up. But they did it cheerfully and quickly. The trailer hitch was put on my mini van in less than 90 minutes. A great job done by all.

General manager David went above and beyond to handle a difficult situation/task

This was for my mother in law and she was thrilled with the end result. Friendly employees and quick service.

None needed Every rep and tech were happy, courteous, helpful

Everything was done well

Awesome job

You don't tell the customer you're going to go on lunch

Make sure the customer knows where the wiring harnesses is located

Keep doing what you do best

All went great

Austin was amazing

Get a waiting room

Very professional and efficient. I would recommend this store to anyone.

Installer reviewed my online order and called me prior to appointment to let me know there were options that had better capatibilty with my vehicle. He rescheduled my appointment and ordered the parts for me He saved me time, money and possible future issues with my cars electrical system Thank you!

Great work, quick and efficient

Hire some help for Dave did an excellent job on wiring harness. Large facility like that should have more than one person working. Definitely recommend for installation of trailer needs!

To be honest with you. At this time I cannot think Of anything negative. The Manager at this location is very knowledgeable, hard worker. Goes above and beyond for all his customers. For these important reasons. I highly recommend this location for all your moving needs.

Nothing

Great customer service and quality of work

Fast and cost less than quoted!

Quick service, very polite at register and technician. Highly recommend

They worked with me on schedule and were very friendly

A customer waiting area will be great for improving customer satisfaction.

This was the easiest, most straight forward transaction to date. Staff knew what they were doing. Installation was fast and people were pleasant. Great experience.

Have more staff to manage customers

I haven’t tried my bike yet but so far good

great deal, great service, thank you

Caring people

Very efficient

Job only took one hour, when I was told it could be up to three hours. Installation is perfect

Staff was friendly and helpful. The work was completed in a timely manner. I went there on a recommendation from Niese Tire Service in Bluffton Ohio.

Grate fast efficient

Fast work. I especially liked that Lee called me to tell me he had a cancelation so I could go in earlier.

They could be more punctual about marking the job as completed in the system and reaching out to the customer via call/text for pickup. I called the location to check myself if the installation was done around 1-2pm after dropping off at 7:15am. My call triggered the job to be marked as “completed” in the app and at that point I was advised to come pick up. With moving, time is always precious, it would’ve been nice to have more effort put in to notifying me asap when the installation was complete to pickup my vehicle.

Nothing this experience was perfect The team was extra friendly fast and efficient

Staff was very friendly

Great experience! Job was completed quickly and professionally. Staff was very friendly and helpful.

On time, great job

Good people

Great job.

Everything was great good people at that location and good service I like that

Fast, friendly and easy experience!

Great great people Injustice now have multiple warnings lights and audible warning sounds constantly going off. The side marker indicator lights in both side mirrors are always on. No warnings or audible alerts prior now will not clear or stop. This needs to be fixed asap but now I’m in Richmond, KY. Someone needs to make this right!

Everything worked out well finished on time very pleased

Nothing. My experience was wonderful!

Love every bit of my experience! The service was very quick despite the horrible thunder storm every employee was polite and punctual.

Was great

Great Service!!

Amazing people. Customer service is the best!!!

Continue to do what you do you do it very well

Excelente

A confirmation email or phone call the day before would have been nice. I accidentally missed my appointment time but they fortunately squeezed me in for the day.

There’s nowhere to sit while you wait for the work.i found moving pads in a pod to sit on.

Nothing they were awesome

Less wait time

Nothing, great and timely experience

Very, very friendly staff. Workmanship is top notch, the follow up after the install was explained thoroughly and asked me if I had any questions. Great people and great products! Would highly recommend

Nothing. Incredible service!

Wonderful

Very professional installation with talented installer team. Very helpful in helping to choose the trailer for my move.

Jerome and the entire staff were amazing. I did not have a good experience with the Glen Burnie location in Maryland which gave me a bad taste with Uhaul. Jerome and staff made up for it. They saved the Uhaul image. Thanks

Excellent customer service at this location!

Mannie did an outstanding job with my hitch and wiring install on my 2025 Equinox EV. He took extra time to make sure the wiring was correct and everything was fully working before I left. What really stood out was how clean the install was—he neatly trimmed the cover to fit the hitch perfectly and made sure there were no wires hanging or anything sloppy. Everything looks factory-done. That level of attention to detail is hard to find. Highly recommend.

Your team is knowledgeable and helpful. I didn't have to wait when I showed up for my appointment. Great experience overall. Thank you!

Can’t think of anything just keep Kevin and Muhammad there!

Long all day process but they did a great job! Thank you Jarrett A.

Looks great

Very satisfied. Took a little less than 1.5 hours. Staff was courteous.

Nothing, the service and tech was fantastic

Perfect job

Everything is excellent

Was completed very quick. Under 1 1/2 hours. Haven’t used it yet but will in a few days!

Fast and efficient installation from start to finish

Nothing, made the appointment, it was done on-time and a great job by Adrien. Awesome experience.

Fast and friendly service. My only hesitation was that it’s a drop off and takes a few hours to get the install complete but as long as you have a ride it’s easy peasy! I’m very impressed with Uhaul and this service/install!

Excellent experience! Friendly associates! And the cost was less than half the car dealer’s quote!!

I noted that my newly installed hitch did not have a “ cover” ( for a 2”) . Unaware if kit came with one or not. I wish I was advised about it.

The mechanic was kind and helpful with answering question. He performed a nice clean job.

The girl in the front desk wasn’t so pleasant but the tech that did the job was amazing and very knowledgeable and attentive he did his job and made sure everything was smooth and ready for us very pleased with his work ethic and customer skills thank you

everyone in the Waterford location super friendly and helpful i have had a couple of issues with my conversion box and my trailer wiring and they tell me to come in and they fix it right away so polite and respectful I highly recommend this location for any needs

Everything was great from the moment I arrived. Friendly staff and installation tool a few hours as I expected.

to better advise the client according to their needs

It was great service in every aspect. I got a good price on the hitch I wanted. The installer did a great job. It was not an easy installation. The facility is a a very welcoming facility. I'm very glad I came here to get my hitch installed.

Great service. The wire harness looks great. Fast and easy.

Installed the same hitch I had quoted at another vendor for $500 less! And did a great job! Thank you

Great customer service & care.

Very fast service

Hitch experience was great, quickly installed! This location doesn’t stock all of the box offerings. It is an inconvenience to have to go to multiple stores for all box needs.

This location accepts while you wait appointments, unlike the location in McKinney on 380 near highway 75. I arrived 15 min early. My installation was started about my appt time. It took 1 hr 45 min. Then my previously owned insert shaft was too short for my new KIA. They switched it out for a longer one remounting my ball on it. All in all a good experience. The Mgr Brad and the installer were cordial and professional. I recommend this location.

Ask customers more questions before hitch installation. It ended up costing us $150 more because needed different wiring last minute. Please and thank you.

Extremely pleased with Sales and installation.

Great service. And the hitch looks really good on my car. A job well done.

Very good job and wonderful work thank you

I noticed that my bumper is not properly aligned back in place. I need to bring my vehicle back so the technician guy can fix the problem.

Ron was great to work with! Super helpful, great customer service

This place by far exceeded my expectations, can't think of ways to improve.

I had my car in and out as scheduled.

You really could use a decent waiting room, not a very small office with metal chairs. Not the best seats for 70 year olds. With that said the service was top notch! Everyone was very polite & courteous also. We were in/out in about 20 minutes.

Nothing to improve with my visit. First class all the way. With Great customer service.

David did a great job on my hitch installation and was very helpful with how my bike rack should be installed!

Good service

Itd be good to do an overview when installation is done. Customers will have questions on the install and probably towing in general.

Hot coffee for the waiting lounge Charles was exceptional at how he helped me figure out how best to use my bike rack on the new hitch he installed

Overall really good experience.

Really great customer service. Annamarie was super helpful in ordering the parts and scheduling the installation of a trailer hitch. The installer showed me how it works. The young salesman even got on the ground to show me where it was (hidden)! Who knew!

They had great customers service. I wish you had more locations like this one.

Friendly staff, the tech did the work under the time I was quoted, he showed me the work and explained how everything functioned. I am very satisfied with the results

The general manager Peter and the lady at the desk were super kind and friendly. Peter was easy to talk to about the work being done and was transparent about it. I always come this location when I need a new hitch on a car and they never fail! Keep it up guys!

Change nothing I worked for U-HAUL back in the 90s and your place clean , Kool, bathrooms spotless, and most of all it was a pleasure when my wife and I walked in your business and every one greeted us and friendly attuned offered a cold water and where the chairs were to sit wile we waited for the hitch and wiring put in. Yes I will come back to your location when ever we anything from renting a truck. Thank you all so much. Ralph Gruner

Had a problem with my booking but the store made it up to me for my troubles and were very nice and professional. Just call to confirm your appointment before heading there!

Despite what some people say I’ve always had great experience with u-haul with trailer hitches storage truck rental

Only complaint was my appointment was at 10 and my Insulation didn’t get started till 1045

Provide facilities for customers waiting for hitch installation. Had to wait it out at a public park across the street. Glad it wasn't winter. Oddly, when I originally made the appointment online, your app gave me the choice of waiting or returning. Overall, however, the work was excellent. But I would recommend to anyone scheduling work there to check the weather forecast first.

Awesome and quick experiences highly recommend

Only complaint. Is have a waiting room. Outside of that, excellent service.

Kevin was great! Fast service and very easy to deal with!

Staff were friendly and helpful. Hitch was done in a few hours.

Employees are the best!

Friendly, professional, prompt and affordable.

Great service

Less than one hour to install hitch on my Lexus.

Tim and the rest of the crew at this store are awesome! They all deserve raises!

Better waiting area if possible

Excellent work

Outstanding customer service. My only complaint is that the trailer light plug is not mounted in any way…just hanging there. Wish I would’ve known that going in. I will have to figure out a way to mount it. Otherwise, they were great to work with.

I came in needing a hitch and Tanish D. and Ash S. jumped up to help me quickly. Tanish gave me all the information I needed about products and Ash came out to help me evaluate my trucks connections and wiring to determine what I needed to for my future towing. Much better than the average customer service I am used to. Both of them were lovely and helped. The installation was done within an hour. I would recommend this hitch installation.

Fast and friendly service good value!

The guys who did it did an amazing job. It looks amazing. I went into this experience, not knowing anything about how it works, and they were super helpful. They explained everything to me. What a great experience I would recommend it to anyone.

Everything was great! Continue to provide level of experience that Bruce offered during my install.

A small waiting area with a couple of chairs would be nice.

Mike and April were the best! I can’t tell you how much I appreciate their service and compassion.

Excellent work and communication about how my hitch works. Thank you.

Great service and took less than 2 hrs!!!

Explaining the hitch operation and how to drive using it.

Shelest was the best . Not only help me on her day off but did the job and let me know all day what way going on .I'm so impressed in her work skills and she wanted to make sure everything went well and I was happy . Thank you Shelest I know it wasn't a easy job.Michael also helped her.

The staff fit me into their schedule and installed an electric line for my hitch in a couple of hours.

The rep was very friendly. And the installer was very knowledgeable no issues thank you.

My installer went above and beyond to make sure that my hitch was installed, even though we accidentally went to the wrong location and arrived late to our appointment. The service was exceptional. And both employees on duty were incredibly friendly and helpful.

All good.. The technician named Alex is very excellent.. He is very nice and he did a great job for my vehicle with Hitch installation.. He did not break or cut anything the sensor at the back of my vehicle. Instead, he just removed it so that I can still use it and install in future.. He has a lot of knowledge by installing the hitch. Im very satisfied for his service.

Wish it hadn’t taken so long

Josh went above and beyond to help me get a hitch on my vehicle in the time I was needing, even as his store was down an installer! Josh stepped in to install it himself. He also rectified an error on the via the application to match a hitch for my vehicle - at not change to my cost. That was so genuinely appreciated as I’m on a very tight budget with an unexpected cross country move. Would recommend this location for all your U-Haul needs!

It was a bit pricey otherwise nothing else

I already had the hitch and just needed the electric installed. It took them 3 hours to complete this which I thought was excessive. Granted it was an import car (Audi Q7), just a long wait. The completed work is great and the customer service was excellent.

The teck was awesome!!!

First, the staff up front who scheduled me were very helpful and responsive. The technician that installed was great and battled for hours to make the wiring work. My average rating is for setting expectations for how long to install. I only needed the wiring harness and was told it would take 2 hours. It took 6- not a fault of the technician. Apparently German cars are difficult and it just takes tha long. U-Haul should update their installation times for complex car installs.

amazingly fast service, expertly done and so very friendly...great team at this location. I was even 30 min late and they still kept my appointment and they were finished with the install before i knew it

Everything and everyone were superb. Fast service and super friendly. Very reasonably priced too!

Excellent customer service Fast and friendly Very helpful

Great job!

Was fast thank you very nice great customer servise

The people that work there are fantastic!! Helpful, friendly, courteous. Nathan is awesome!! Josh is too!! The young lady is tremendous! Mohammed is very helpful. Can’t say enough good about them!!

The hitch wiring, although adequate, seems to be a lighter weight construction along with the mounting bracket.

Nothing, just keep up the excellent work!

Very thorough

Staff was very friendly and helpful even though , I initially messed up the reservation.

It would be nice if you could tell "us" the customer that the wiring might drain your battery but overall my experience was great Everyone was great at this location.

I came here looking to get a trailer hitch installed, and they helped me out with everything. Also, it took less than 3 hours. It came out great!

Installation was all excellent and installer took time to explain how things work. Only hiccup is that they forgot to give me the ball hitch attachment so I had to return to the store later to get it.

Very professional

Everything went great the service and personnel were great and what- great clean store

Hitch installation service 5 stars.

It was faster than expected!

excellent service excellent quality I was in and out and record time

Anthony and staff were Amazing! Their communication, work and customer service are excellent! Highly recommend!

Great service, done in a timely manner and friendly staff

All good, technician was able to overcome some initial issues with the 2025 VW Taos wiring and got it done. A very good job!

Friendly, professional, courteous and respectful service.

Sam and the team ran into a few complications but communication was open and they worked to make sure I was satisfied. I appreciated that.

Nice job

All good

Just keep doing what they are doing. Everyone at that location was upbeat and positive.

There is no waiting area and the neighborhood is sketchy. Bring a chair.

Said it would take up to two hours. I was there for almost four and had to ask so I wasn’t late for work.

I was in and out in under one hour. Keep up the great work!

Friendly, timely

More comfortable seating would be nice.

Took longer to complete than I was told.

Dave is great!

Great job. Didn't take too long. Very friendly

I dealt with the morning time employees as well as the afternoon shift. Both were great, communicative and helpful.

This is a very busy U-haul location! They were as professional and responsive as they could be. Excellent customer service.

The Installer was extremely helpful and hot the job done fast.

Perfect

Amazing job

Extremely helpful staff. The person who installed my trailer hitch was very helpful. I also that when someone came in and the person at the front desk stepped away she was ready to help, in spite of being very busy. Impressive.

Great service and time spent!

The installer who took care of us today needs a promotion. Seriously. He was so professional, explained everything to us and took the time to fix the hitch correctly. Hands down best service we’ve ever received from a U-Haul and we’ve been renting from U-Haul fairly consistently in California and Tennessee over the last 15 years. I can’t recommend him and the Brentwood location enough.

Nick was incredible! Promote him IMMEDIATELY!

Great service

Very nice facility. Work done on time and for the price I was quoted. Great job by all. Huge Thank You.

The guy who put in my head was very pleasant and professional. I just wanna give him a shout out. Thank you for taking care of me.

Austin was great to work with. He was very nice and knowledgeable. Would definitely recommend this location.

All great, continue to smile

Friendly professional staff! I was quite impressed.

Very friendly staff. They did a great job.

Waiting there at shop/store until hitch was installed. Waited 3hrs so what I would recommend is a bigger waiting room with some refreshments & a television. Other than that very satisfied with hitch and service!! 100 stars

Good people here

Fast, efficient and friendly! They did a fantastic job installing a wiring harness for me. As far as improvements, maybe they could put down a paper/plastic barrier on the driver's side floor mat to keep things a little cleaner. Thank you!

Better communication on how long it might take to install the wiring

Great and prompt

The people are really helpful and friendly.

Everyone is very nice and accomodating!

Very reasonably priced for hitch install.

Good people

I arrived at the location at 10am, which was my appointment time, and the mechanic immediately pulled the car into the shop and began working on it. Appreciate the promptness.

Good customer service and got the job done sooner than anticipated!

Tech was very knowledgeable and helpful for this install on my new to me truck. Can’t thank him enough!

Very quick and friendly. Only is was later I found my spare was not tightened all the way.

More seating for waiting

Quick and efficient service! Would definitely recommend this place

Great customer service and pronto on installation

Nothing, everything was done professionally

Not one thing. The installation was accomplished in the estimated time.

Gregory is amazing!!

Professional and friendly service. Would recommend

Great service

It was done quickly and looks great

Keep on offering great services!

Great job on the installation. Quality product and very quick install. I was in and out in under 30 minutes. Great service early in the morning.

Anthony did a great install! He ran into an issue with my install and came to talk to me about it immediately to find a way forward. It was a pretty quick install also.

Very nice experience ...personnel was helpful, concerned & polite

Seating for customers waiting for installs.

The entire team was personable, helpful, and professional. Que went the extra mile installing the hitch. Highly recommend this UHAUL location!

The service was amazing! The rep was very helpful.

They were able to take me in a 15 minute emergency. The original installer declined to install the wiring. U-Haul customer service found this place and they took me immediately. Staff was very friendly knowledgeable and they got my car done in the blink of an eye. I would highly recommend for all your U-Haul Service needs.

The skill and service was excellent. They were friendly, kind and knowledgeable. Highly recommend

Sean was great!!! Very informative and his attention to detail is exceptional!!

Friendly and professional, great work looks close to factory.

I first went the Dadeland Mall location and it was a complete disaster. The staff was zero assistance and also sold me the wrong item and didn’t give it to me. I went to Medley location instead and it was great customer service and fast. I’ll not try Dadeland again.

Trust Dana to make your job perfect. All the staff is pleasant and helpful. You will be extremely happy with their work.

Did a great job

He did an amazing job installing it very professional covered all aspects of it for safety!!!!

Better place to wait with coffee.

Manny was awesome and very helpful

Great work on our hitch and great service.

The hitch was installed in reasonable time and the final price ended up less than originally quoted. Everyone was helpful and kind. Thank you for the good experience.

Did a great job in a timely manner and a fair price.

Let customers know that hitch installation does not include trailer wiring. I am capable of doing that myself but many people would have no idea how to do it. I had another place I was going to use for a little more money that included the wiring. I assumed that was included at uhaul.

Don’t allow appointments to be made on website at 0700am if the tech doesn’t even start his day until 0830am. We had to wait nearly 2hrs

Excellent

I found the staff from the service desk to the actual installer were extremely courteous and caring and highly professional. This is the best Uhaul experience I have ever had. It was worth the long drive to get the levels of service I received.

Ya can’t improve when you’re already excellent.

They were twrrific- the best. Thank you.

Very fast

Efficient use of time. People were all helpful and friendly. Job was done sooner than estimated. All good.

Staff were friendly. Service was great. Price was fair.

Just more staff because it’s busy. But all staff are very tentative to customers

Please update the website for the Las Cruces location that they only do drop off only.

Took way longer than originally planned, but because the installers had to work around some issues with the kit that was sent for the installation ( bolts were poor quality). They did a great job with what they had and didn’t settle for a crappy install.

For those customers that have to wait, in my case approximately 3+ hours, a method of making coffee would have been nice. Just saying. Cheers

Make sure customers are updated on any delivery delays. I had to make an extra trip and cost me another week due to rescheduling. My service was done in a timely manner when started and staff was friendly.

They were great

more help

Easy appointment and they only took about 30 minutes to complete the plug replacement on my truck.

Service was excellent! The staff was able to problem solve when the hitch for my vehicle was shipped to them damaged. I appreciate the dedication they displayed and would highly recommend this location.

Better parking options.

Thank you!

My appointment was at 8:00 the installer wasn’t there until 8:30

Done correctly.

I highly recommend this U-Haul facility for hitch installation. My first impression was when I walked through the entrance. The store was clean and well organized. I was greeted by a friendly receptionistwho quickly accessed my reservation. I was told what to expect, given an estimate on how long the installation would take and informed that I would receive a text message when my vehicle was ready. The installation was done in a timely manner, well within the timeframe I was told. When I did a walk around of my car, there was no damage to the bumper and the hitch was installed as expected. I’m very pleased with the entire process and will recommend this specific U-Haul facility to anyone needing similar service.

The Service was very friendly and helpful. TJ did the installation and it looks excellent. Can’t wait to pull a camper.

Great staff

Amazing service!

My installation turned out to be a difficult and challenging one. Shawn persevered, he called several co-workers attempting to resolve the issue. Upon completion the job had been done using parts that were cheaper than the original quote. It has been a long time since work on one of my vehicles came in under the original bid. It has made me a customer for life. Shawn held the utmost professionalism throughout the process and was even coaching other employees along the way. I can't thank you enough for putting him in charge of this location. He is doing an excellent job. Seeing the workload he is capable of juggling I think he would be an excellent candidate for promotion, raise, and or more vacation. He is earning it everyday, and making the Schoen family proud.

Gave them my van, UHaul installed a Lifetime Warranty hitch! ...and it looks good.

Very fast and it looks and feels great. Used for bike rack. Staff was very helpful, ordered part, and scheduled all in efficient time.

Grest

Helen did my install and she was super informative and knowledgeable! She took great care of my Jeep and got me in and out just like she said she would! I'd recommend her and Missy to anyone looking for an install! They make an awesome team

Very professional and quick!

Extremely helpful and friendly staff. They were all very knowledgeable in their field and even told me everything was covered under warranty which I was not aware of! Made a day that started out bad into a happy surprise.

Brian, Anthony and David were very helpful.!

During the installation, it looks like dogs were in the cargo area. The entire trunk was covered in pet hair.

100%

Very professional and really nice people. The wiring they did works great!

Installation was completed super quick. Staff is amazingly friendly.!

The place on kanis is amazing, the staff are so very friendly and extremely helpful. The manager, I think his name was Shawn, was very kind knowledgeable and professional. Appreciate his quick help and amazing service!!

The staff was very personable, knowledgeable, and speedy. Absolutely the best U-Haul staff I’ve ever met. I do wish there was more signage on the lot to indicate where the hitch service part of the complex was located.

Great service

Nothing

I have never been disappointed when I use U-Haul. They are always friendly, accommodating and fair with their pricing. I recently had a hitch installed and received the same great service.

Outstanding and Fantastic Installation! Absolutely Excellent! Thank You

The installation was very quick! It blends in so well and appears like it has always been there. The staff was very courteous and helpful. I would highly recommend this location to my friends and family! Thank you fir the great work!!!!

Went above and beyond. Had brought my own part and turned out it was a bit bent. The installation expert got it bent back into shape and had even put one of my front blinkers back into place

Very friendly, professional and knowledgeable

Installer was tumely with a challenging vehicle

Communicate delays. I was scheduled for 10:00 and was going to wait the 3 hours. I got a ride and my wife’s app showed no one touched car until 2:00. This was a big inconvenience as I made plans later that day. The work was excellent and everyone was professional, but no communication.

Had an 11am appointment, but the hitch installation pro wasn't scheduled until noon.

Great job these guys done really good Job I a trailer hitch installed 2 x 2“ tubing guys got a ride the first time.

The installer was terrific and was very knowledgeable!

It was fast service and very friendly.

Matching hitch to our car brand.

Excellent service and quality work. Thank you!

great service and helped me install new ball and pin, much appreciated!

Haveore details on whether a specific wiring harness will or won't work with my vehicle.

Michael was great! So nice and professional. Great communicator.

The installer took his time and did a very good job installing the hitch. He also recommended the ball for the hitch. I was really pleased at how helpful the team at this location worked as a collective unit to ensure I was taken care of from places to eat to where to get coffee from etc.

I was serviced by a gentleman named Erin. Despite the fact that he was understaffed due to vacation leave of other employees, Erin took me right in as per my scheduled appointment to install a trailer hitch on my 2026 Hyundai Santa Cruz. He simultaneously took care of my needs as well as other customers that entered the store. Again, this poor guy was understaffed due to scheduled employee PTO. Erin never complained once and took care of everything in a professional, pleasant and courteous manner. His installation was clean and neat. I couldn't recommend this location enough and this is solely because of Erin. Thank you again, Erin. Great job. Anthony P

My receiver and hitch installation was well done and fast! These guys know what they are doing for sure!! Check them out folks!

Installer did a great job. The personnel were polite and helpful

Mike did a great job and really personalized the experience.

All good to me

David and Brian were great!

They have the right equipment and supplies to support your moving needs. Staff is exceptionally helpful. But as with any U-Haul, understaffed.

We had a great experience with Devin. Everything had gone wrong that day with our hitch electrical not working when trying to hook up a trailer rental at another location. It required service and Devin was the only one who would take us that day so we didn’t have to delay our move too much. He literally saved the day fixing our hitch and was also able to transfer our rental to his location so we didn’t have to drive back to the other location to pick up our rental. That being said, we were a little upset with U-Haul for changing our original reservation to a different location farther away last minute which greatly delayed our plans to move before encountering additional problems. Devin was the only thing that made this reservation go well so please thank him and give him the recognition he deserves for handling our situation with skill, professionalism and kindness.

Yes the manager was very helpful

Chris rocks!

Everyone was so helpful and went smoothly

Excellent service. Friendly and professional.

Excellent service and friendly personnel

I had an excellent experience with Kyle, Eric, and the rest of the crew at the Toms River Route 9 U-Haul location. Despite my late arrival, the team went out of their way to accommodate my hitch installation and ensured everything was completed efficiently and correctly. They were professional, courteous, and clearly focused on customer service, which made the entire process smooth and stress-free. I was also able to complete the rental trailer agreement without any issues, thanks to their attention to detail and willingness to help. Truly a great team—highly recommend this location for anyone needing hitch work or trailer rentals.

Excellent assistance with hitching up the trailer.

Very excellent job!

Possibly have another person at the counter. I don't know how many they're usually are but it's possible I was there during a surge.

Inez was very helpful and made sure the hitch was installed correctly. Inez was courteous and made me feel welcomed. I am very satisfied with the level of service and with the installation. Thank you!

Smooth transaction. Quick service and installation.

Friendly and Knowledgeable

The guys that were there were both very friendly and informative. Fit the job done in record time and got me on my way!

Superior customer service and flexibility. 20/10 do recommend.

Great people and great service at this location.

Great overall job on the installation of my new hitch. Jonathan set up my installation and Jean did the install taking time to show me the work when the job was done. I recommend this location for a their experience, good price and friendly customer service.

Awesome people great job…..