Verified Trailer Hitch Installation Customer Reviews

Your manager and installer at Webster branch MA was fantastic

The entire team did a great job at making my visit effortless.

Friendly, helpful, and efficient

I will be sure to communicate details of your specific needs. They’re able to help and will do additional research going above and beyond to be sure that they’re hooking you up correctly.

Great customer service and communication.

Installation went perfect and done in good timing

Very helpful, very knowledgeable, very friendly.

I started getting worried I wasn't hearing anything as 5pm and 6pm got closer, but then I looked up that they were open until 8pm and saw that "by end of the day" was later than I had thought. They finished avout 6:40pm, so it was fine. If that had mentioned "we'll call you before we close at 8..: would have helped me a.little. otherwise all.was great.

Your entire staff was awesome!!

Great job

They went above and beyond got me a appointment at the last minute

excellent service

Friendly staff. Quick service. Would definitely return if needed.

Great customer service and The installation was very quick and professional . Marvelous location

Great job looks great installed curt 1 1/4 hitch on my Honda accord hybrid with no trouble.

Great experience. Very professional.

The hitch wiring was what was accomplished. The wiring inside the vehicle at the back doors was rerouted and connected to the outside in a manner more reasonable no wires cluttering inside the van. Excellent job done.

Richard was amazing he help me be able to get my hitch mount to fit my receiver and was open about cost and what was going on.

Tech did a great job on the install , polished the smug on the bumper to make it a complete job!

The manager did a fantastic job, even though his employ didn’t show up he did his job and installed it as promised…. give him a raise.

Very friendly and professional staff/technicians.

Perfect transaction! Install was top notch!

I believe Sean was my technician and he was great! Very friendly and had me out of there quicker than I anticipated. He did a great job!!

Timely and courteous service!

Jordan was knowledgeable, patient, understanding, and great to work with. He did a fantastic job in a very timely manner.

Everything went smoothly, the guys were very friendly and professional, I'm very happy!

Said it would take an hour. Took 1.5

The young man who helped me definitely deserves a raise

They didn’t show me the wiring

For what I came in for was done just fine, the gentlemen that helped helped me decide how best to complete my Next steps.

The guy at the front desk who also installed my trailer hitch was fantastic. He worked me into his schedule very quickly.

So efficient and helpful

I was very impressed your service. I had #Warranty problem with a hitch that I had and they took care of it without any problems. I was afraid I was going to have to fight, but that’s the kind of Service that I definitely would pass on to other people.

Very good company and very good people to work with

Compliments to Steven for readying this so quickly. Compliments to this location, it has always been positive.

Great services and good quality, amazing crew

Everything was excellent with the installation, my only opinion for improvement is adding a vending machine to your lobby.

The staff at this facility are very professional. My experience was top notch, and I highly recommend their services. I had a two inch receiver hitch installed on our Toyota Rav 4 at approximately half the price of the OEM item! Fatima joked that I brought her lunch as I was eating a bagel when I showed up for the appointment. I was willing to share but she declined!

Great job! Done faster than expected!

The Lancaster U-Haul hitch installation crew at 5456 Main St, East Petersburg, PA 17520 can definitely take some lessons from these folks in Rosedale. OUTSTANDING service. I will NEVER take my business back to that East Petersburg, PA location.

Waiting room area

U-Haul team went out of their way to get me in quickly, receiver and wiring is a very qualitative product and the install is very solid, price was terrific, this is excellent!! Thank you!

Facility was well stocked, staff were friendly, professional and helpful. Mark installed my new lighting harness and I was on my way in a reasonable time frame.

Darnell was great. He installed my hitch in the morning and I was ready to go by 2 pm. Previous day, Brandon got me set up for the install on Tuesday of my trailer hitch. He got the ball rolling for a timely install as I only had till Wednesday ! Thank you both! Great team!

Nothing I was very pleased and everybody that worked there was extremely nice and professional. They even finished sooner than projected.

Everything was good

Quick and easy, very friendly associate who did the install.

Your hitch installer did a very professional job!! Harry Clark. Well done

Fast, efficient and friengly service

The technician was quick and friendly. Very pleasant experience. I will definitely recommend them to others

U-Haul did great job with installation. Had appointment and was in and out with no delay. Highly recommend this U-Haul location for hitch installation.

Superior service. I highly recommend.

Good people

Very quick and did a great job

Great job in a reasonable time frame

Had a hitch installed. The technician did a great job. I was in and out in less than 45 minutes. Highly recommend this U-Haul location.

Michael, our installer, was amazing in helping me to get the hitch installed when I needed it to be. He went above and beyond and can be raided with a 5 plus plus plus plus. He communicated effectively, he even was amazingly fast in terms of installation I got out at least an hour ahead of what I expected and answered all of my questions no matter how simple they were. I would highly recommend this location for installations when you need a hitch.

Amazing, everything was on time, the mechanic who placed my hitch did an awesome job, showed me how to use the hitch and the cables. Would reccomend this location for hitch installation.

Chris was very professional and provided excellent customer ssrvice. He installed the hitch on my vehicle without any issues. He also went above and beyond and installed the ball for me. Great Job!

Great! This 3rd ave Spokane location is the best experience I have had with uhaul. Friendly fast service. They have a HUGE variety of items to help make this a one stop.

They were very friendly and much faster than I expected.

Super friendly staff!

Lovely staff - they had a lot going on and still provided courteous and effective service. Appreciate them!

Fast and good price. Staff were very helpful

Sean is a true professional. He knows what he is doing and he cares not only about the job he does, but he also cares for his customer!

Nate was more than awesome

Great job

Angel and guys really nice people.

Carlos was super sweet, he was accommodating and really helped explain to me everything that was going on.

They were able to fit me in last minute.

Just can say - Great Job guys. It was quick and perfect installation

Patrick was amazing

Very professional from start to finish. I would recommend this location, which I have used four times within the last two years.

Excellent service from drop off to pick up. You've given this disabled senior my freedom back. I can now carry my mobility scooter and I am very grateful

Fast and very clean install

The hitch was installed in a timely manner and it looks great! Donnell did a great job and was very professional and polite.

I had a hitch installed on my Subaru at U-Haul, and the entire experience was excellent. The staff was friendly, professional, and got the job done exactly when they said they would. The installation looks great, and they took the time to answer my questions before I left. The whole process was smooth and hassle-free. I highly recommend this U-Haul location if you need a hitch installed. Great service from start to finish!

The installer was quick and professional. The install looked great.

Dixie was amazing! The location was absolutely crazy busy and she handled it with ease and professionalism! She is a rockstar!

The service and personnel were kind, helpful and finished the job very quickly. I would definitely recommend their services.

More staffing. The wait to check in was ridiculously long.

The team did a very nice job and we’re very accommodating to my request

Everything was great fast was on time

Really great experience all around. The team got the hitch installed in a timely fashion and were extremely pleasant and easy to work with. Would definitely come back!

Good job

Have air conditioning on in building at waiting area

Everyone very friendly and helpful

Excellent service from the Baraboo U-Haul! The manager, Esco, personally installed my hitch and did a fantastic job. Friendly, professional, and knowledgeable. The installation was quick, and everything was explained clearly. I highly recommend this location!

Billy Wulff is the guru of hitch installations and bike racks. Knowledgeable, helpful, efficient and customer-focused.

He got me in and out quick. Did a great job!

Nothing everything was okay.

Excellent CS and the installation went unhitched the installer was knowledgeable and helpful

Maria and her team went out of their way to find the correct hitch and physically go and get it when the wrong one was shipped. Then the installation took way less time than anticipated. I couldn’t be happier. This is how customer service should be! Maria, Luke and Twan are the very best at what they do. Thanks you. 10/10

Carlos and Sara went over and above! Outstanding service and extremely accommodating.

Customer service was great and the install was excellent. Big Thank You to Jennifer for walking me through the entire process.

Excellent work

Real fast install. Everything was great.

Every staff member at this location was really great and very helpful from top to bottom. I would absolutely recommend anyone who is moving this location.

Great service

Manager Josh was very helpful in preliminary questions prior to install of Hitch on my 2018 Buick Enclave. Installer Nika was accommodating addressing some of the concerns that I had with the installation. She did an excellent job in a timely fashion. The rear body parts that were removed and replaced completed professionally, not a screw missing and no body scratches. U-Haul communication was fantastic. Ordering the right hitch, scheduling and updated texts on appointment time/ confirmation. Utube videos of installation of hitch were very informative for me and understanding the complete process. Thank you, nice job!

Yes, it was good service

Great service

All good.

The website says u can schedule anytime for a hitch install but that isn’t true they’re only able to do it from like 12-3 on most days, we scheduled an appointment at 9am and had to find stuff to do till out appointment time. Other than that slight inconvenience of time it was a great experience. Quick service and they did their best to get us a lower price on the install!

General manager is very involved and hands on. He cares about his customers. He explained details about my hitch install so I had a great understanding of my hardware and wiring. Great experience.

Fast and professional.

The customer service is excellent and issues are quickly handled with care and ease. Everyone was so awesome

Great customer service great people that works there.. this was my second vehicle and I have two more and I will recommend anybody that want a trailer hitch or some work done these guys are the best thank you y'all are the greatest

Getting in and out from the road is not great.

The job was finished in 45 minutes. Installation was great.

I had a hitch installed in my 2026 Nissan rogue, by Dalton at The Point Loma location. That was an outstanding experience, as Dalton was extremely friendly super efficient and did a great job with the install. I highly recommend this location.

Great installation quick and informative about the process.

Great staff!! Just wish they had a waiting area with chairs if you wait there to have hitch installed like we did. All workers were very professional and very friendly!! Would definitely recommend to anyone!!

Great crew

I was concerned about having U-Haul install a hitch on my Mercedes. My concern was unfounded. The hitch was installed perfect. Wiring is perfect. If you are concerned about having a hitch installed go to the Beal location. Awesome crew.

Great people working at you Rochester, Mn South location they went out of there way to make sure everything was working and perfect

This was a very painless experience, polite, professional and quick !

The staff was wonderful, and I am so pleased with the service!

Good Job

Staff went above and beyond, thank you so much

Just make sure your shoes are clean before you get into the car. There was also a little dirt on the rear mat. Other than that, it was great.

Christian provided excellent customer service; he did nothing wrong. He went above and beyond his call of duty, but there was one thing that happened when they plugged in the switch for the trailer. The left side worked, but the right side wouldn’t work, and I am still waiting to have that corrected.

Too early to comment but the work is done.

Waited while getting my hitch installed. Was done in 20 minutes. The people here are very nice friendly

Nothing all was good!

Have parts available, honestly I've had nothing but trouble with the wiring.

Ysh did a good job,installing towing bar..it was not easy cause had to wait for month and weeks for them to succeed the job.Thank you for service from MK Professional Technicians President:Appliance repair Tech

The service that I received was quick, professional, and fairly priced

We just got home and was ready to sit down and eat lunch and called and said the car is ready to be picked up. My appointment was at 11am and it was fast service. Thanks too Ben at the Northridge Uhaul.

the man who installed my hirch was very nice and paid attention to detail.

Employees was very nice. But the facility should be a better room to use wait until the service be done.

Keep on doing what you are doing. I wish I had a similar facility and staff closer to me.

Jessica at the location was wonderful! She went above and beyond!

Knowledgeable and helpful

All well done.

Nothing eveything was great

Fast service you don’t need to wait for the hitch to ship.They have the availability product you need .You can wait if you want or dropped of your car .Juan is great tech and honest .mechanic .reasonable price I hope they have like a package for all installing the wire harness but it’s is separate deals with the hitches

In the past, I have rented at other locations and found the customer service to be less than expected. Today, I have to tell you that I don’t think the customer service could’ve been better. The hitch Pro tech called Chris F was the most patient, kind, informative employee you could possibly wish to have. My vehicle is on the older side and Chris patiently explained its towing capabilities and limitations. I’m really glad I went to this location and when I rent a trailer, I’m going back to only this location. You now have a firm customer for life.

Provide a suitable waiting area for hitch installation customers.

Great job and quick! He could not have done more! Thanks,

Nice staff and it was installed way quicker than I would have thought

everyone that worked there were super helpful. I think if you had a system to pre-sign all the documents and just drop the keys on the same slot as the rental returns. that would have saved me some time waiting in line at a busy time for your truck rental business.

Great customer service and the install took an hour vs the 2 hours that was quoted. They did a great job!

Great service

Great service

Employees there are amazing! !! Great skillful technical expert, he is amazing!! And,I can not remember her name who works at the reception, she is so nice.Even though it took long time to get the service, I am fully satisfied! !

great service and the store manager was exceptional

Friendly staff and great service

Fast and courteous

Awesome experience. Fast and good.

Great customer service. Was satisfied with the results

Erica was excellent and very helpful. I recommend anyone to come and have any service they need from U-Haul to come at this location.

Be nice to have a waiting area.

Super friendly people. Efficient service. They really went above and beyond to assist me. Bravo!!!

Great job

Elias did a great job answering my questions and assisting with a timely hitch installation. I was impressed with his work and am happy with my purchase. April was also very kind and helpful during my visit.

Nothing both employees were excellent and very friendly they did a great job .

I got the best experience for the hitch instalation i have ever had. Thank you to the team and their effort to make our lives better and providing amazing services

Simone and were extremely helpful and knowledgeable. I wish everything went as smoothly as this.

They were very helpful and installing electrical connections to the hitch area and I did so quickly and got me back on the road

Very helpful and fast service.

First time there seemed really busy. Could stand some more help there cause one guy was doing all by himself self up till about 11:00. That’s a very busy place but they do a good job. Thanks

Overall, everybody that I spoke with and talk to me was excellent. Very well.

fast and cheaper than est

very welcoming. Give you a call in on time and clean the job on time. Excellent shit highly recommend this location.

Entire Team was amazing! Very clean and organized.

Very fast and clean installation. Works perfectly with my bike rack:

Great!

Fast & very efficient service!

Christian was awesome! Friendly and professional. Highly recommend!

They were quick, respected my time and finished the task in timely manner.

Dropped my car off at 10:00 AM, hitch was put on correctly and in a timely manner but they did not have the curtesy to call and let me know it was finished, we drove over at 4:00 PM because they would not answer their phones, tried over 10 times..Found out it was ready at 1:00 PM. Unacceptable!!

Nothing

An issue came up with the initial appointment time and I wasn't made aware until the day of. A heads up a day before would have been appreciated.

Great service!

Good Job !

Good

Very patient. I had to change my reservation over three times and they were very patient from the last all the way to the beginning and I thank him very much I got just what I needed thank you

Dixie was slammed with business, she called me to come in early because they were slow, when I showed up they were getting swamped. Dixie went to every new individual and made sure everybody was taken care of. Insured everyone that she and everybody at U-Haul under control and being taken care of.

Professional and courteous! The mechanic even walked me through what was done.

The lady at the front desk was absolutely great and so were the staff. I asked for an ETA and the cashier went out of her way to find out from the tech. They even finished early. Overall great customer service all around

Doesn't need improvement the guys there are amazing

Advertising this service and all the other services you provide. We had no idea until a friend mentioned u haul

Would be perfect if more staff can be assigned during peak days

Seating for people waiting for installation and weekend installments.

Randal Woodson was very courteous and professional. great job installing a new 2” Hitch on my Bronco.

I can see no reason to provide feedback on improving at this location. Supplies were stocked, crew was friendly, my hitch installation took a little over 2 hours as stated. A pad for the bench would sure improve things.

I wish there would be a waiting area for customers

My appointment was for 10 am car done at 11am

Kevin was helpful start to finish.

Everything was great . I’m going to rent a trailer at this location and they will hook it up for me

Great service all done in one day and looks great. Only advice I would give is to please make sure to wipe down the interior of the vehicle. My light gray interior and steering wheel was covered in dirt & grim.

The installation went smoothly. They installed it quickly. Very happy with the job.

All good!

Thank you for the smooth transaction, friendly staff, and Fast Professional Hitch Installation, U-Haul the way to move....

Only thing I can think of is a waiting area bench. The team was friendly and it’s a good U-Haul, with tons of items and capabilities.

Service was excellent

Have a waiting area with seats.

This location was great. The two locations on Bell and the one in Sun city were horrible

Wish they would have included the ball or recommended it. Had to return to purchase. Last install included it.

Outstanding customer service! Thank you so very much!

Hire more people great service only down side is location is busy and the line is out the door

I got two email confirmations but the location still wasn’t ready. The problem was not the location, it was Uhauls computer system

Great Job

Tyler was awesome and job went quick and smooth

Jacob quickly installed my hitch and reached out directly to me when he was completed. Excellent customer service on a busy day at the store.

Kyle and Sean did a great job

Albuquerque, San Mateo location. Excellent staff

no improvements needed.

Awesome

The man was friendly and super knowledgeable. He was quick and explained everything to me.

Everything was great. Professional and friendly staff. Clean and organized facility. Would benefit from a small waiting area while getting hitch installed. Otherwise, very satisfied!

The shipping of the materials was an issue prior to the install, we had to reschedule 3 times so that was not convenient but the install itself was great. Very knowledgeable staff. Efficient. Would recommend

Really very good and well done.

Make sure to ask for Jean for your installation.he is the best doesn’t take short cuts, very thorough.

There was a mistake made by the first associate I spoke to over the phone which set off a few more missteps. At the end of the day I ended up happy with my purchase and experience due to everyone I dealt with being extremely nice, patient, and professional. Thank you.

Fast , efficient, helpful and very friendly

Your staff is top notch- very professional and helpful

They were super friendly and helpful. They fixed it up in under 1 hr!

Sam was excellent and above my expectations

Everything perfect. Tks

I had a hard time with the app. I did not order the right hitch because the drop down options didn’t specify that I needed to choose between single exhaust or dual exhaust.

Charles was AMAZING. He walked us through it all and made sure we understood how to work it and what to check etc. he was great! Thank you Charles Melton!!

Quoting was a little complex at first, but team went above and beyond in looking at options, working with my preferences, and making the whole experience a friendly and hospitable time while waiting. 11/10 service

They did all of this in less time than it was required. Friendly and helpful and very kind.

Wonderful customer service they took the time to answer all my questions would definitely recommend these guys

Great service from Victor

I was not told that the reservation I made was “tentative” so I received a call saying that they needed to schedule my appointment for a different day. We managed to get it to be the day I originally scheduled it as, but that needs to be labeled much more clearly on the app.

Don’t know ,my experience has very good

Friendly folks and prompt service

Ability to more easily contact the facility directly vmrather than having to go thru the automated call center each time. Especially important once the work is scheduled.

The hit installation that was done on my car at 266 Rue St Louis broke my tail light last Friday (May 22) and the tech and manager tried to lie that they did not do it but clearly they did because the pieces are even in the trunk area.

The store manager and her team went above and beyond to install my wiring harness - even without an appointment. I would highly recommend their services!

Nope great work

I recommend the shop since all process hitch and wiring took 2 hours to complete.

Great folks at the mesa store.

Great service and super fast

Amazing job.

Great staff - very knowledgeable. Strong customer service.

Associate was friendly, informative and very quick. He did a great job. Although I haven’t used the hitch yet, I’m very happy with the installation process.

The team was patient, knowledgeable, and helpful. They comforted us and were reasonably quick with the hitch installation. I overheard them while we waited for our car helping to find solutions for other customers as well — very empathetic team.

Very nice people. Explained everything in detail. Highly recommend

Fast service and friendly people

Excellent customer service, I would recommend to anyone

It was installed as it was promised

I arrived for a scheduled appointment to find no employee working installs. My suggestion is: Refer to reservation scheduling for shift coverage, or schedule installs when employees arrive.

Rob was great to deal with

Excellent job. Took less time than anticipated. More comfortable chairs and coffee available would be nice

They were on time and efficient

Will, my hitch technician was amazing. He basically fixed the damage to my car ( done at the Poughkeepsie level cation) and installed the hitch with in ninety minutes.

Seating. That’s the only reason I didn’t give it 5 stars.

Quick and easy.

Excellent, easy to schedule, use app and installation went well, thank you

They really helped me out in pinch. Great and friendly staff!

Easy and quick way to get it done…fair pricing

Actually I'd like to talk about what you could do to improve the experience for your employees. Mr Lee did an amazing installation excellent probably solving skills my install looks beautiful, Please get him a four-post lift to make the work easier on him and others. I'm recommending the Urbana U-Haul and Mr. Lee and all the guys and gals to everybody I know

I had a great experience. Jaquan greeted me pleasantly and was so helpful with communicating when my vehicle would be serviced. Quinton found me a quiet area where I could work while waiting for my vehicle. He also let me know when my vehicle entered the bay to have the hitched placed (which was very quickly). Zach came out and let me know when my vehicle was almost done and then came back and ensured I had no questions. This was all done in under an hour! I highly recommend U-Haul of Frederick and am grateful for the superior customer service that Zach, Jaquan and Quinton provided.

Had to reschedule several times due to various circumstances. However, the store manager, Kevin, made things right and did an excellent job with the installation.

Everyone who worked there was very helpful and competent, even their trainee. I waited with my car, and everything was done in an hour just like I was told it would be. I made the appointment only 24 hours in advance, and was astonished at how quickly they were prepared to work on my car. Awesome experience overall!

Nothing! Brandon, Cooner, and Pete, were amazing! They went above and beyond and assisting me. This location is actually 20 minutes. Out of my way, however, because of them I will gladly make the drive.

Great consultation, quick installation and amazing price.

Ash ,the installer, was very professional and the job was done immediately. My hitch looks good. The experience at Uhaul Marine drive was seamless and exceptional. Also, the person who received my call was great, I was accommodated at the minute .Thank you.

They did an awesome job. Committed to be done in about an hour and a half, and I think it was done in less than that. friendly and accommodating.

Emil and his staff juggled the steady stream of customers returning weekend rentals and picking new vehicles up. But they did it cheerfully and quickly. The trailer hitch was put on my mini van in less than 90 minutes. A great job done by all.

General manager David went above and beyond to handle a difficult situation/task

This was for my mother in law and she was thrilled with the end result. Friendly employees and quick service.

None needed Every rep and tech were happy, courteous, helpful

Everything was done well

Awesome job

You don't tell the customer you're going to go on lunch

Make sure the customer knows where the wiring harnesses is located

Keep doing what you do best

All went great

Austin was amazing

Get a waiting room

Very professional and efficient. I would recommend this store to anyone.

Installer reviewed my online order and called me prior to appointment to let me know there were options that had better capatibilty with my vehicle. He rescheduled my appointment and ordered the parts for me He saved me time, money and possible future issues with my cars electrical system Thank you!

Great work, quick and efficient

Hire some help for Dave did an excellent job on wiring harness. Large facility like that should have more than one person working. Definitely recommend for installation of trailer needs!

To be honest with you. At this time I cannot think Of anything negative. The Manager at this location is very knowledgeable, hard worker. Goes above and beyond for all his customers. For these important reasons. I highly recommend this location for all your moving needs.

Nothing

Great customer service and quality of work

Fast and cost less than quoted!

Quick service, very polite at register and technician. Highly recommend

They worked with me on schedule and were very friendly

A customer waiting area will be great for improving customer satisfaction.

This was the easiest, most straight forward transaction to date. Staff knew what they were doing. Installation was fast and people were pleasant. Great experience.

Have more staff to manage customers

great deal, great service, thank you

I haven’t tried my bike yet but so far good

Caring people

Very efficient

Job only took one hour, when I was told it could be up to three hours. Installation is perfect

Staff was friendly and helpful. The work was completed in a timely manner. I went there on a recommendation from Niese Tire Service in Bluffton Ohio.

Grate fast efficient

They could be more punctual about marking the job as completed in the system and reaching out to the customer via call/text for pickup. I called the location to check myself if the installation was done around 1-2pm after dropping off at 7:15am. My call triggered the job to be marked as “completed” in the app and at that point I was advised to come pick up. With moving, time is always precious, it would’ve been nice to have more effort put in to notifying me asap when the installation was complete to pickup my vehicle.

Nothing this experience was perfect The team was extra friendly fast and efficient

Staff was very friendly

Fast work. I especially liked that Lee called me to tell me he had a cancelation so I could go in earlier.

Great experience! Job was completed quickly and professionally. Staff was very friendly and helpful.

On time, great job

Good people

Great great people Injustice now have multiple warnings lights and audible warning sounds constantly going off. The side marker indicator lights in both side mirrors are always on. No warnings or audible alerts prior now will not clear or stop. This needs to be fixed asap but now I’m in Richmond, KY. Someone needs to make this right!

Everything worked out well finished on time very pleased

Great job.

Fast, friendly and easy experience!

Everything was great good people at that location and good service I like that

Nothing. My experience was wonderful!

Love every bit of my experience! The service was very quick despite the horrible thunder storm every employee was polite and punctual.

Was great

Great Service!!

Excelente

Continue to do what you do you do it very well

Amazing people. Customer service is the best!!!

A confirmation email or phone call the day before would have been nice. I accidentally missed my appointment time but they fortunately squeezed me in for the day.

There’s nowhere to sit while you wait for the work.i found moving pads in a pod to sit on.

Nothing they were awesome

Less wait time

Nothing, great and timely experience

Very, very friendly staff. Workmanship is top notch, the follow up after the install was explained thoroughly and asked me if I had any questions. Great people and great products! Would highly recommend

Wonderful

Very professional installation with talented installer team. Very helpful in helping to choose the trailer for my move.

Jerome and the entire staff were amazing. I did not have a good experience with the Glen Burnie location in Maryland which gave me a bad taste with Uhaul. Jerome and staff made up for it. They saved the Uhaul image. Thanks

Nothing. Incredible service!

Excellent customer service at this location!

Mannie did an outstanding job with my hitch and wiring install on my 2025 Equinox EV. He took extra time to make sure the wiring was correct and everything was fully working before I left. What really stood out was how clean the install was—he neatly trimmed the cover to fit the hitch perfectly and made sure there were no wires hanging or anything sloppy. Everything looks factory-done. That level of attention to detail is hard to find. Highly recommend.

Your team is knowledgeable and helpful. I didn't have to wait when I showed up for my appointment. Great experience overall. Thank you!

Can’t think of anything just keep Kevin and Muhammad there!

Long all day process but they did a great job! Thank you Jarrett A.

Looks great

Very satisfied. Took a little less than 1.5 hours. Staff was courteous.

Nothing, the service and tech was fantastic

Perfect job

Everything is excellent

Was completed very quick. Under 1 1/2 hours. Haven’t used it yet but will in a few days!

Fast and efficient installation from start to finish

Nothing, made the appointment, it was done on-time and a great job by Adrien. Awesome experience.

Fast and friendly service. My only hesitation was that it’s a drop off and takes a few hours to get the install complete but as long as you have a ride it’s easy peasy! I’m very impressed with Uhaul and this service/install!

Excellent experience! Friendly associates! And the cost was less than half the car dealer’s quote!!

I noted that my newly installed hitch did not have a “ cover” ( for a 2”) . Unaware if kit came with one or not. I wish I was advised about it.

The girl in the front desk wasn’t so pleasant but the tech that did the job was amazing and very knowledgeable and attentive he did his job and made sure everything was smooth and ready for us very pleased with his work ethic and customer skills thank you

The mechanic was kind and helpful with answering question. He performed a nice clean job.

everyone in the Waterford location super friendly and helpful i have had a couple of issues with my conversion box and my trailer wiring and they tell me to come in and they fix it right away so polite and respectful I highly recommend this location for any needs

Everything was great from the moment I arrived. Friendly staff and installation tool a few hours as I expected.

to better advise the client according to their needs

Great service. The wire harness looks great. Fast and easy.

It was great service in every aspect. I got a good price on the hitch I wanted. The installer did a great job. It was not an easy installation. The facility is a a very welcoming facility. I'm very glad I came here to get my hitch installed.

Installed the same hitch I had quoted at another vendor for $500 less! And did a great job! Thank you

Great customer service & care.

Very fast service

Ask customers more questions before hitch installation. It ended up costing us $150 more because needed different wiring last minute. Please and thank you.

Hitch experience was great, quickly installed! This location doesn’t stock all of the box offerings. It is an inconvenience to have to go to multiple stores for all box needs.

This location accepts while you wait appointments, unlike the location in McKinney on 380 near highway 75. I arrived 15 min early. My installation was started about my appt time. It took 1 hr 45 min. Then my previously owned insert shaft was too short for my new KIA. They switched it out for a longer one remounting my ball on it. All in all a good experience. The Mgr Brad and the installer were cordial and professional. I recommend this location.

Great service. And the hitch looks really good on my car. A job well done.

Extremely pleased with Sales and installation.

Very good job and wonderful work thank you

I noticed that my bumper is not properly aligned back in place. I need to bring my vehicle back so the technician guy can fix the problem.

Ron was great to work with! Super helpful, great customer service

This place by far exceeded my expectations, can't think of ways to improve.

I had my car in and out as scheduled.

You really could use a decent waiting room, not a very small office with metal chairs. Not the best seats for 70 year olds. With that said the service was top notch! Everyone was very polite & courteous also. We were in/out in about 20 minutes.

Nothing to improve with my visit. First class all the way. With Great customer service.

David did a great job on my hitch installation and was very helpful with how my bike rack should be installed!

Good service

Overall really good experience.

Hot coffee for the waiting lounge Charles was exceptional at how he helped me figure out how best to use my bike rack on the new hitch he installed

Itd be good to do an overview when installation is done. Customers will have questions on the install and probably towing in general.

They had great customers service. I wish you had more locations like this one.

Really great customer service. Annamarie was super helpful in ordering the parts and scheduling the installation of a trailer hitch. The installer showed me how it works. The young salesman even got on the ground to show me where it was (hidden)! Who knew!

Friendly staff, the tech did the work under the time I was quoted, he showed me the work and explained how everything functioned. I am very satisfied with the results

The general manager Peter and the lady at the desk were super kind and friendly. Peter was easy to talk to about the work being done and was transparent about it. I always come this location when I need a new hitch on a car and they never fail! Keep it up guys!

Had a problem with my booking but the store made it up to me for my troubles and were very nice and professional. Just call to confirm your appointment before heading there!