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Robert W | Overall ExperienceSelf Storage Units in Irondequoit, NY, 14621
U-Haul Moving & Storage of West Irondequoit
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkThere was rat droppings all over my unit and all over my stuff. Also was a rather expensive monthly bill for my stuff to be covered in rat droppings
JADE G | Overall ExperienceIn moving out and obtaining my U-Haul truck I had to call for roadside assistance and get the truck towed to my place because the transmission was not working. The truck was holding back. Like the transmission was going on it.
LOYDA C | First ImpressionsI did have a small issue that was caused with my billing; however, they found the issue and gave me a month free and changed my billing date to accommodate me. I will be using this facility again.
Sharon H | Overall ExperienceI had a bad experience with U-Haul and I would never recommend them to anyone.
Debra G | Overall ExperienceThe staff is the absolute best. And the store manager is very professional and helpful. Great experience overall.
Lamar b | Overall ExperienceThank u for helping us move everything fit in the truck and it was nice and smooth ride I appreciate everything thank you again
Irma M | First ImpressionsSpecific location does not have a keypad on the second floor street level cargo unload/load automatic doors, so you need to use the regular doors towards the side which are not automatic or use the first floor with the elevator.
Matthew W | First ImpressionsThey forgot dolly but was taken off so it was OK even though I'd live to have used it
Mandy R | Online Move InI don't move on 06/05/2026, I move out 05/30/2026 on time. I U-HAUL still sending a late due. I have to go back to the place to fix it.
Luz M | Overall ExperienceWas easy to move things in storage. Unfortunately, some issues with the code at the doors.
NASIAH W | First ImpressionsThere was a rat issue. Many of my items were eaten and rat poop every where. I cleaned my unit once I moved out my things. They were eating my wreath plastic decorations and children books.
ANNA P | Overall Experience