The experience was great, self check in and pickup/drop off was easy. The staff was great, communication was great. The truck itself was gross inside, the cab was dirty and smelled awful, the back had to be cleaned out before I could load things in, it was full of dirt and a dirty q-tip :( lights were on the dash.
Alexandra R
Uptown Marathon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bay City, MI 48708
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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From beginning to end my experience was stressful and a fiasco. First the website is NOT user friendly even the gas station workers had issues with it. I almost didn’t have a truck the day I rented one long story short I did end up with one smaller than I needed. There needs to be a designated person to check these trucks between old/new renters.
pamela mFirst I waited for 30-45 mins to get my truck when I use truck share all because she had customers no customers in store walk back up another customer walks in and has to put me on hold mean while she is helping that customer and 5 more walk in that’s some bullshit never again
Kelly Llady at the desk was rude. when I told her the check engine light was on before I drove away she just said oh well.
REGINA EThe truck gate was extremely hard to open and close and the inside of the truck was dirty and they have now over charged us i received a receipt for 65.12 and now they just charged me an additional charge of 2.74 for no reason when I returned the truck 4 hours earlier than expected why am I being charged extra
Brent M