So the location was fine, both locations were fine, but your system is a disaster. I got to the place to pick up the truck and they said, sorry, no appliance cart. So I got on your chat which is misnamed as "Customer Care" and they said my reservation had been cancelled, but I had like no emails or texts telling me anything, ever. Finally "Lorraine" managed to get me a truck and an appliance cart, so I drove 25 miles this way and then 20 miles back the other way to finally get what I needed by about 1:00 PM. I'm pretty sure you owe me 50 bucks for this, and I'm pretty sure I won't get it, and I'm pretty sure that the reason the reservation was cancelled was because you didn't want to pay the $50. So anyway, don't throw your locations under the bus until you get your act together and least let me know my order's cancelled so I don't drive clear over there to find it out.
MATTHEW W
Northcutt Affordables
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Marshville, NC 28103
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Customer Reviews
- 4.5 Average Customer Rating
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Steve was outstanding and very customer oriented..
RONALD YNone
SHIRLEY OAll is good
SHIRLEY OEverything’s good, nothing to improve 👍
SHIRLEY O