Incorrect mileage on u-haul truck rental contract when o rented it, it was less than what the odometer had shown I didn’t realize it until after the fact… now I’m being over charged for Miles I didn’t even use… Returned u-haul at 3:30 pm after picking it up that morning at 9:00 am… it was due back 9:00 am the next day it was not checked back in until after my return deadline that it was “overdue” or “late” and states I had it for over 23 hours…. When I dropped it off the same day at 3:30 pm the guy at the shop took the key and told me I was good to go that he would get it checked in for me … This place is corrupt un-professional and has lousy customer service… I would definitely not recommend going here for any of your u-haul needs…. STAY AWAY! U-haul needs to remove there services from this location… it gives u-haul a bad reputation!!
Joseph J
G Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mishawaka, IN 46545
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Customer Reviews
- 3.0 Average Customer Rating
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Miles didn’t match the paperwork and charged for 400 miles extra instead of 70 miles. Gas was half a quarter tank and was dirty on the inside.
AALIYAH MRemove your uhauls from this location. They lied on my mileage and gas. There was no gas in the U-Haul and they are trying to over charge me. The people there wasn’t helpful didn’t come out to check the vehicle or the mileage before I left. This place is very unprofessional and I will not be paying for someone else move. I have photos from when I received the U-Haul but didn’t take any when I dropped it off I just simply let the man know that there wasn’t any gas in the U-Haul when I received it and he said he knows it’s ok but then try’s to charge me for the gas that was never there in the first place. The best advise I can give is to remove you items they are unprofessional and liars.
Jazmin Cwell the truck had items and debris in it that I had to clean out. The truck was on empty when I got it and I was overcharged by 4 times the amount of miles I drove. The guy who checked me in took 35 min to get into the system and had to call coworkers to get the password. It was a mess
Jamie HThe truck cabin was extremely dirty. The milage on the odometer was higher than on tbe contract emailed to me. The gas tank had less than 1/8 gas and the contract stated 1/4. I was overcharged for miles and gas (returned the truck with sluggtly less than a 1/4 tank). Took photograph both before and adter the rental and was promised to get the details adjusted, instead was charged 6 gallons of fuel extra. U-haul should shut down this location.
PETER I