Again, there was no one around to help with checkin. The app told me to ensure the vehicle was clean, had a full tank of gas and was locked and to drop the keys in the box. Then it jumped to take pictures of the gas guage and odometer. Well I couldn't because I'd already dropped the keys in the box. The app then charged me for extra mileage because I didn't give it the correct mileage. The app is erratic even though I had a good signal. I will not use self checkin or out again.
Jeffrey T
Cross Road Shops
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in North Garden, VA 22959
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No personal left truck off on Sat.
louise wWe got to the location on Saturday at 10:30 am as the website stated they were open until 11:00am. The office was locked and closed. I called the number on the reservation and the person on the phone was not acceptable. I had to spell my name multiple times and very slowly. I had to give him much information over and over again that was already in the reservation. I had reserved 12 packing blankets which were not available. This required me to call another location and get there quickly before they closed so that I would have the equipment that I needed and ordered. I would not use Plank road again. The people at the Putt Putt location were fantastic about getting me the blankets.
LESLIE OTook us 1.5 hours to get the key to the truck. Online was very confusing. Office was supposed to be open (it said online that it is open) Unfortunately nobody was in the office. Very old truck. Roll up windows I haven't seen in decades. Very expensive. cost a fortune for just a few hours. Miles should be free if you charge already $ 180.00 to rent plus filling up the tank after use. Would not ever rent a truck from U-Haul again. Very disappointed. Lady at the Drop off location was very nice and helpful.
gus hChange the app to request take a picture of the back with the door opened, then take a picture of it with the door closed. I left the back door open and had to go back to close it. The location was good. Parking was just VERY tight for a not real truck driver.
Emily W